Facebook Pixel "Not Ready" Catalogue

Site URL: https://dollybedesigning.com/

Hi there,

I injected my Facebook pixel to the backend of my site as I would like to have my product catalogue on FB and Insta. However I keep getting a message from Facebook pixel in Catalogue Manager that it's "not ready" and "To use this pixel you need to install required microdata tags on your website. Learn more about adding products to your catalog with pixels." -- however it is tracking my site just fine. 

Does anyone have a recommendation on how to fix this or how to include microdata tags? I also have been using Facebook Pixel Helper and when I look at the products on my store it says that it automatically can scrape the microdata so I don't know why it's not connecting to my Catalogue Manager.

I appreciate any help you can give!

Thanks 

I have the same issue.  😖

This is very general advice as I've not done this myself but it appears that you have to insert microdata tags into each of your products.

Basically edit your product. Click on Additional Info. Add a code block. Enter your microdata tags.

There seem to be several different specs that you can use to create your microdata tags. I'd probably pick JSON-LD. It seems to most economical format.

I would suggest doing one product item to see if this is actually the issue.

Let us know how it goes and what you learn.

On 9/16/2020 at 11:34 PM, creedon said:

This is very general advice as I've not done this myself but it appears that you have to insert microdata tags into each of your products.

Basically edit your product. Click on Additional Info. Add a code block. Enter your microdata tags.

There seem to be several different specs that you can use to create your microdata tags. I'd probably pick JSON-LD. It seems to most economical format.

I would suggest doing one product item to see if this is actually the issue.

Let us know how it goes and what you learn.

Hey Creedon! Could you please specify which microdata tags are necessary to enter? I have the same issue - Pixel doesn't recognize my catalogue :(

12 hours ago, MeFromBriga said:

Could you please specify which microdata tags are necessary to enter?

I do not know as I've never used microdata tags.

I'm going through the same thing too.

I do not do coding, is there anyone here who knows what code to put in? 

Hi guys.  I've the same challenge.  How did ye get around this? 

On 1/14/2021 at 8:22 AM, MeFromBriga said:

Hey Creedon! Could you please specify which microdata tags are necessary to enter? I have the same issue - Pixel doesn't recognize my catalogue 😞

Hopefully this is helpful even though it's a late response. Just came across this post because I'm experiencing some issues as well. This article might be helpful to you in figuring out which tags are required and which are optional: https://developers.facebook.com/docs/marketing-api/catalog/reference/#og-tags

Hi all! I thought I had to use microdata tags as well and was losing my mind trying to correct the errors by hand. However, I then set up my catalog through bulk upload with a scheduled feed. In Squarespace, go to Marketing > Facebook Pixel & Ads, and copy that URL. Use that as the data source. Everything uploaded for me nice and neat, no more errors!

These are the articles that sparked my revelation: 
https://support.squarespace.com/hc/en-us/articles/360001257067
https://support.squarespace.com/hc/en-us/articles/360002041068

hello, have you solved this by any chance? i am lost and can't get this right? any developer that i can pay him money to get this right

On 3/25/2021 at 3:22 PM, kc2615 said:

Hi all! I thought I had to use microdata tags as well and was losing my mind trying to correct the errors by hand. However, I then set up my catalog through bulk upload with a scheduled feed. In Squarespace, go to Marketing > Facebook Pixel & Ads, and copy that URL. Use that as the data source. Everything uploaded for me nice and neat, no more errors!

These are the articles that sparked my revelation: 
https://support.squarespace.com/hc/en-us/articles/360001257067
https://support.squarespace.com/hc/en-us/articles/360002041068

This worked for us. Thank you so much. It's still saying a warning though: that some items may not have the quality needed. Advice on what I still need to add and where?

1 minute ago, hellomagentic said:

This worked for us. Thank you so much. It's still saying a warning though: that some items may not have the quality needed. Advice on what I still need to add and where?

Another photo, showing the error in the 'report'.  

On 3/25/2021 at 3:22 PM, kc2615 said:

Hi all! I thought I had to use microdata tags as well and was losing my mind trying to correct the errors by hand. However, I then set up my catalog through bulk upload with a scheduled feed. In Squarespace, go to Marketing > Facebook Pixel & Ads, and copy that URL. Use that as the data source. Everything uploaded for me nice and neat, no more errors!

These are the articles that sparked my revelation: 
https://support.squarespace.com/hc/en-us/articles/360001257067
https://support.squarespace.com/hc/en-us/articles/360002041068

"facebook Pixel & Ads" does not exist anymore, it seems they have changed things. Any idea where we can find that URL now?

I ask this while avoiding the "facebook shops" button because when I try to connect to facebook using that, it gives me an error. After contacting both square and facebook they tell me there is nobody else having this problem and everything is fine on their end.

On 4/20/2021 at 11:32 AM, hellomagentic said:

Another photo, showing the error in the 'report'.  

To my knowledge, that is an optional category that will only affect things like SEO and other keyword-type performance. It does not affect the basic function.

On 4/22/2021 at 11:43 AM, Cyreks said:

"facebook Pixel & Ads" does not exist anymore, it seems they have changed things. Any idea where we can find that URL now?

I ask this while avoiding the "facebook shops" button because when I try to connect to facebook using that, it gives me an error. After contacting both square and facebook they tell me there is nobody else having this problem and everything is fine on their end.

I'm still seeing it on the bottom here: 

I've reached out to SqS on this and they've said there is no easy fix. When you go through the product feed route (Facebook Pixel & Ads) you will get errors stating you are missing info. I hope this will get fixed soon but no word on when or even if they are. 

I was having the same issue, and I figured out the solution after a lot of googling and two very frustrating interactions with Facebook support. In your catalog, select "Events" located under "data Sources" in the sidebar, I assume "Data Sources" is where you're getting this error, as I was getting the same message when trying to add my pixel as a data source. In events you can link your pixel after it's been running for a few days, and once the pixel is added to the "events" it will begin communicating with your catalog as long as the content IDs match on your website and catalog. Give it a few more days, and after the pixel has recorded some actions on your site (you can do these actions yourself just by viewing the pages with products on them) you'll be able to add the pixel as a data source, since the content IDs now match your Catalog IDs in the pixels microdata. I've attached two images so you can see before and after you add the pixel to events so you can make sure it's working right. Hopefully this saves others the month of frustration I went through. 

The solution for me was:

Edit your product, Additional Info, Add code block, do not display source code and add the following code:

<div itemscope itemtype="http://schema.org/Product">
 <meta itemprop="productID" content="XX">
  <meta itemprop="sku" content="XX">
  <meta itemprop="category" content="YYYY">
</div>

where XX is the SKU (identifier of your item) and YYYY is the number of the product you have from the google product catalog at https://www.google.com/basepages/producttype/taxonomy-with-ids.en-US.txt

I found an even easier way.  I just created a rule in Facebook for the catalog.  My pixel wasn't ready because it said I didn't have a metatag for id.  I knew it because I used the tool and put an item in and it showed all the required except id.  I put in a rule for sku equals id and the pixel was ready then.

Can you explain how you did that? I am having all the same troubles and facebook customer support isn't helping. I injected the meta pixel into my squarespace, and everything is linked on my events manager, but when I try to add the catalog using the metapixel its saying the microdata is incorrectly formatted. Then I read that squarespace doesnt need microtags? So my head hurts...if this fixed your pixel, please share a step by step 🙂

I injected the facebook metapixel into my header on squarespace but its saying "missing ID" . I tried adding code to each product but you cant add code to product anymore? Meta support and Squarespace support were not able to help me. I read on a different forum that they found an easy fix by making a rule in the code so the the ID=sku. I searched and searched how to do this, and ended up with the ID actually being the word SKU instead of the product sku. (if you scroll to the bottom of this image you'll see what I mean.) 

On 3/26/2021 at 6:22 AM, kc2615 said:

Hi all! I thought I had to use microdata tags as well and was losing my mind trying to correct the errors by hand. However, I then set up my catalog through bulk upload with a scheduled feed. In Squarespace, go to Marketing > Facebook Pixel & Ads, and copy that URL. Use that as the data source. Everything uploaded for me nice and neat, no more errors!

These are the articles that sparked my revelation: 
https://support.squarespace.com/hc/en-us/articles/360001257067
https://support.squarespace.com/hc/en-us/articles/360002041068

It is such a convoluted and unclear process but this was instrumental to me figuring it out in the end - Thank you kc2615!

In squarespace under Marketing> Facebook Pixel & Ads - this section and the information there is what syncs everything together. 

You need to copy and paste the Facebook pixel ID from facebook commerce manager into squarespace and click save. 

Back on facebook in the catalogue section > Data Sources > Add New Feed

You need to take the squarespace url link directly below Facebook Pixel ID and use this as the url in the feed to upload. 

No coding necessary. Still a headache figuring it out....

 

On 11/20/2021 at 12:49 PM, Salva said:

The solution for me was:

Edit your product, Additional Info, Add code block, do not display source code and add the following code:

<div itemscope itemtype="http://schema.org/Product">
 <meta itemprop="productID" content="XX">
  <meta itemprop="sku" content="XX">
  <meta itemprop="category" content="YYYY">
</div>

 

where XX is the SKU (identifier of your item) and YYYY is the number of the product you have from the google product catalog at https://www.google.com/basepages/producttype/taxonomy-with-ids.en-US.txt

Did anyone else try this and find it worked?

On 8/26/2022 at 10:33 AM, RSC said:

I found an even easier way.  I just created a rule in Facebook for the catalog.  My pixel wasn't ready because it said I didn't have a metatag for id.  I knew it because I used the tool and put an item in and it showed all the required except id.  I put in a rule for sku equals id and the pixel was ready then.

Hey! Can you explain how you did this? Is there a way to create a rule within the Facebook Commerce Manager itself, or are you saying you uploaded a file where the ID column listed the corresponding SKUs from Squarespace?

SOLVED...in a way.
This is what I did to get my active products on my website onto my Instagram shop:

1. Go to Facebook Commerce Manager.
   1. Make sure your Instagram Commerce Account is selected on the left side of the page.
      • There should be two drop-downs. The second one down is where you would select the Instagram commerce account. I think the default might be your Facebook page, not Instagram.
   2. Catalog > Data Sources
   3. Add Items > Add Multiple Items (green button top right)
   4. Data Feed > Next > No, I need a feed template > Next
   5. Build Template: Standard or Custom, depending on how detailed you want to be.
      • Just note you NEED all the required fields, so you at least need Standard.
   6. Download template.
   7. Open downloaded catalog_products.csv. It will be blank with one or two examples in the columns.
2. Go into Squarespace.
   1. Commerce > Inventory > Export All (top right)
   2. Open products_DATE&TIME.csv.
3. Put your files together.
   1. Look over the REQUIRED fields in the Facebook catalog_products.csv file.
   2. Copy the necessary required information from the Squarespace products_DATE&TIME.csv file over to the corresponding columns in the Facebook catalog_products.csv file.
      • You will need to remove some coding formatting from the Squarespace CSV file because it won't translate when uploading onto Facebook later.
   3. Fill out all the REQUIRED fields in the correct formatting (this is listed at the top of each column).
   4. Choose which OPTIONAL fields you want to include and fill those out.
   5. Double-check all your formatting.
   6. Save your catalog_products.csv. Export a copy with the date of the day you edited it.
      • It's always good to keep two copies, one master and one exported with the date, even if they're the same thing.
4. Go back into Facebook Commerce Manager where you left off.
   1. Upload your newly-edited CSV (same screen where you downloaded the template).
      • If everything looks good, Facebook won't give you any error messages.
      • If something is formatted wrong, Facebook will let you know that you need to change something. It's up to you to go back in and figure out what that is. Most of the time, it's probably formatting.
   2. You products should upload into Commerce Manager.

Please let me know if you have questions! I tried to be thorough and remember the process as well as I could.