Jump to content

Payment : Cards not being authenticated.

Recommended Posts

  • Replies 2
  • Views 638
  • Created
  • Last Reply

Hello, Inhave had the same problem. Squarespace keeps on telling me that this is a stripe problem. Indeed, I have discovered that customers are not prompted to use 3D secure though it is mandatory in EU. But Stripe says that It is a problem with squarespace checkout. In the meantime, all credit card orders are declined on our website www.loveandcakes.fr !!! Can anyone help with this issue? Since squarespace and stripe do not help at all!!!
 

thank you

Shirley

6F4BAFE1-5CB8-4569-9349-569145F9872D.jpeg

Link to comment

Users of this forum cannot help to troubleshoot issues like this because we cannot access the Squarespace/Stripe payments system to investigate. There are currently no issues reported on the Squarespace status page or the Stripe status page, but that doesn't mean that there isn't an issue.

If you continue to experience issues with payments, I recommend that you persist with Squarespace Customer Care

About me: I'm Paul. A SQSP User for 18 yrs, I joined Circle when it launched in 2016 and have been a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing expertise and extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee fuels my work.

Book paid help with a Squarespace Domain

Link to comment

Archived

This topic is now archived and is closed to further replies.

×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.