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Payment : Cards not being authenticated.

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Hello, Inhave had the same problem. Squarespace keeps on telling me that this is a stripe problem. Indeed, I have discovered that customers are not prompted to use 3D secure though it is mandatory in EU. But Stripe says that It is a problem with squarespace checkout. In the meantime, all credit card orders are declined on our website www.loveandcakes.fr !!! Can anyone help with this issue? Since squarespace and stripe do not help at all!!!
 

thank you

Shirley

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Users of this forum cannot help to troubleshoot issues like this because we cannot access the Squarespace/Stripe payments system to investigate. There are currently no issues reported on the Squarespace status page or the Stripe status page, but that doesn't mean that there isn't an issue.

If you continue to experience issues with payments, I recommend that you persist with Squarespace Customer Care

Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
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🤒 I'm currently in hospital and may not respond quickly to your posts.

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