mattchait 34 Share Posted August 28, 2020 I have a client whose Shipstation needs to be reset and re-synced manually after every sale, and still every item shows as Pending until manually changed. I have tried to help her, but everything on the back end of both Squarespace and Shipstation seem to be set up properly. Is anyone else having issues with this sync -- I can't seem to find any help from Squarespace on how to get this issue resolved. As far as I understand, the goal is that Shipstation automatically marks as fulfilled and syncs tracking info after the label is printed etc. But that's not the case .. any help? Link to post
creedon 406 Share Posted September 3, 2020 Did you or your client get the email from Squarespace mid June titled "Action Needed: Update ShipStation" about a ShipStation Integration Update? In part it said "On August 1, 2020 our direct ShipStation integration will be discontinued and ShipStation will no longer sync with your Squarespace site." Sounds like the problem your client is having is related to not updating. paul2009 1 Hello I'm Thomas. I've been getting websites up and running for 26 years. I want to help you at whatever level meets your needs, from as little (if you're a DIYer) to as much as you need. Link to post
paul2009 29,733 Share Posted September 3, 2020 (edited) Squarespace updated the ShipStation integration. If you connected your site to ShipStation before March 31, 2020, Squarespace would have stopped sending order data to ShipStation on August 1, 2020, unless you reconnected it. For more information, see Connecting Squarespace to ShipStation. Edited September 3, 2020 by paul2009 creedon 1 Hi, I'm Paul, founder of SF Digital, a specialist company helping Squarespace users by building the features that Squarespace didn't include™. Explore our range of Squarespace Extensions, including the Wishlist, and Datepicker Extension or book a Squarespace Expert for 1:1 help. Note that links in my posts may be affiliate links. Link to post
creedon 406 Share Posted September 3, 2020 (edited) One thing I noticed when following Squarespace instructions regarding where to find settings in ShipStation is that they didn't seem to jibe with where they are actually located. It felt like Squarespace had a document about how to find certain settings from an old interface for ShipStation. If you run into this issue, persevere to find the ShipStation settings! Unfortunately I didn't take notes so I can't tell you want the difference was. 😞 Edited September 3, 2020 by creedon Hello I'm Thomas. I've been getting websites up and running for 26 years. I want to help you at whatever level meets your needs, from as little (if you're a DIYer) to as much as you need. Link to post
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