Jump to content

Missing image and dropdown menu on iPhone!

Recommended Posts

  • Replies 5
  • Created
  • Last Reply

Top Posters In This Topic

Popular Days

Top Posters In This Topic

Posted Images

Two things to check:

  • Is this a particular model of iPhone? It looks fine on mine 🙂
  • Are you using the latest iOS? (13.6.1)

Improve your online store with our extensions.
About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Buy me a coffee

Link to comment

Hi

 

Thank you. Support said it was showing fine on 3 of their devices too.

I'm using iPhone 7.

No I'm not using the latest update. I was tired years ago of getting iPhone updates that constantly slow the phone down. My partner is also not updating their phone though.

But everything was working and displaying fine a day or two ago on my device. And its not affecting images on any other pages.

Link to comment

To check if this is related to your device's browser cache you could delete website data and then try again. Note that this will log you out of any websites you are signed into.

The exact steps will depend on your iOS version, but you'd typically go to Settings > Safari > Clear History and Website DataClear History and Data. After deleting the cached images, try accessing the page again and see if it works correctly.

Improve your online store with our extensions.
About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Buy me a coffee

Link to comment

Hi, yes did that many times already. It's also happening on firefox and chrome browsers on my iPhone. I'm installing the iOS update after all to check that.

 

Its also happening to old store pages I just turned on - again, missing the image and dropdown menu only.

But if other people can see it on their devices it can't be squarespace messing with code updates or my css or injection changes.

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.