mportch Posted August 21, 2020 Share Posted August 21, 2020 Site URL: https://smilodon-ocelot-my5f.squarespace.com/store Hi, For some bizarre reason - the image and dropdown menu (below left) are missing when viewing on my iPhone device! Support said it must be my device but they're also missing from my friends iPhone too... It happens on all the images in the store. Link to comment
paul2009 Posted August 21, 2020 Share Posted August 21, 2020 Two things to check: Is this a particular model of iPhone? It looks fine on mine 🙂 Are you using the latest iOS? (13.6.1) About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
mportch Posted August 21, 2020 Author Share Posted August 21, 2020 Hi Thank you. Support said it was showing fine on 3 of their devices too. I'm using iPhone 7. No I'm not using the latest update. I was tired years ago of getting iPhone updates that constantly slow the phone down. My partner is also not updating their phone though. But everything was working and displaying fine a day or two ago on my device. And its not affecting images on any other pages. Link to comment
paul2009 Posted August 21, 2020 Share Posted August 21, 2020 To check if this is related to your device's browser cache you could delete website data and then try again. Note that this will log you out of any websites you are signed into. The exact steps will depend on your iOS version, but you'd typically go to Settings > Safari > Clear History and Website Data > Clear History and Data. After deleting the cached images, try accessing the page again and see if it works correctly. About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
mportch Posted August 21, 2020 Author Share Posted August 21, 2020 Hi, yes did that many times already. It's also happening on firefox and chrome browsers on my iPhone. I'm installing the iOS update after all to check that. Its also happening to old store pages I just turned on - again, missing the image and dropdown menu only. But if other people can see it on their devices it can't be squarespace messing with code updates or my css or injection changes. Link to comment
mportch Posted August 21, 2020 Author Share Posted August 21, 2020 Update worked! Which means Apple are pure evil!!! Why would certain images and a dropdown menu stop showing if the phone doesn't get updated. That's just wrong. Link to comment
Recommended Posts
Archived
This topic is now archived and is closed to further replies.