knights_of_old Posted August 20, 2020 Share Posted August 20, 2020 Suddenly editing a page with the "pen" button isn't working. I'm on chrome. And 7.1 I tried restarting browser and computer, and logging out and in of Squarespace. Currently waiting in live chat queue... Link to comment
KEY_Art Posted August 20, 2020 Share Posted August 20, 2020 As we're both having this problem, I've tried digging a little further. Here's a Console error message that comes up inside Firefox whenever I click the pencil button. (See attached screencap). Looks like either a javascript error -or- a server resource on their end not responding. Link to comment
knights_of_old Posted August 20, 2020 Author Share Posted August 20, 2020 thanks, I'll bring that up if I need it on the chat. Link to comment
knights_of_old Posted August 20, 2020 Author Share Posted August 20, 2020 They told me it might be this bug. https://status.squarespace.com/incidents/gdp3qfspzhmw Link to comment
Featured Comment knights_of_old Posted August 20, 2020 Author Featured Comment Share Posted August 20, 2020 Ah, our engineers are currently working to resolve an issue causing an issue with accessing the section styles menu on some Squarespace 7.1 sites. We expect this will be resolved shortly. We’ve marked this ticket for our engineers to review, but please keep in mind we can’t always follow up personally on cases like these when the issue is resolved. For updates, you can take a look here: http://sqsp.link/bxa8ow You can subscribe to receive updates at the link above as we continue to work on this. We apologize for this interruption and sincerely appreciate your patience. We don't currently have a workaround, but this is the top priority at the moment and we expect to have this resolved as soon as possible. Link to comment
paul2009 Posted August 20, 2020 Share Posted August 20, 2020 Although this incident was reported as resolved, I've been experiencing this issue for the past 15 minutes. I'm posting here for the benefit of others, as I tried to contact Customer Care but couldn't reach anyone after 15 mins. About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. Content: Links in my posts may refer to SF Digital products or may be affiliate links. If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too. Link to comment
Susana_SQSP Posted August 20, 2020 Share Posted August 20, 2020 Hi @paul2009 Thank you for re-flagging this issue. There were some recent issues impacting site editing that the Squarespace Engineering team has now resolved. I believe that by the time you've tried to contact support there might have been a large number of incoming requests due to these issues and that's why you couldn't get assistance earlier. Apologies for any inconvenience! For now, I am closing this post; for any further questions regarding this issue, please reach out to the Customer Support team. Link to comment
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