Jump to content

Editing blocks via "pen" button not working.

Recommended Posts

  • Replies 6
  • Created
  • Last Reply

As we're both having this problem, I've tried digging a little further. Here's a Console error message that comes up inside Firefox whenever I click the pencil button. (See attached screencap).  Looks like either a javascript error -or- a server resource on their end not responding.

Screen Shot 2020-08-19 at 8.07.41 PM.png

Link to comment

Although this incident was reported as resolved, I've been experiencing this issue for the past 15 minutes. I'm posting here for the benefit of others, as I tried to contact Customer Care but couldn't reach anyone after 15 mins.

About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.
If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too.

Link to comment

Hi @paul2009

Thank you for re-flagging this issue. There were some recent issues impacting site editing that the Squarespace Engineering team has now resolved. I believe that by the time you've tried to contact support there might have been a large number of incoming requests due to these issues and that's why you couldn't get assistance earlier. Apologies for any inconvenience! 

For now, I am closing this post; for any further questions regarding this issue, please reach out to the Customer Support team.

Link to comment


This topic is now archived and is closed to further replies.

This topic is now closed to further replies.
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.