booee Posted August 12, 2020 Share Posted August 12, 2020 Several times customer have mistyped an incorrect email address during checkout. I know you can type in a new address in "Email Notifications", and have their receipt sent to the correct address. However, for marketing purposes, I would like to permanently correct their email address in the order record (so I can send them marketing emails later down the line). Is there really no place to update customer / order records?? sundog 1 Link to comment
DanicaCliche Posted August 25, 2020 Share Posted August 25, 2020 I am having the same issue - I am shocked at how often customers enter their emails incorrectly. I have spoken with support about a "double opt" email at checkout. But there is no such feature. Does anyone know of custom code we could enter to create a double opt in for the email section to ensure they match and prevent any typos? (PS. I am chatting with support now about editing order/customer info but I don't think we can. If they find me a solution I will gladly share). sundog 1 Link to comment
ThumbprintMaker Posted November 24, 2020 Share Posted November 24, 2020 Hi, I've just launched my site and I've already had an incorrect email entered. I would be interested to hear if there is an answer to this. Regards Link to comment
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