slsalvad Posted August 10, 2020 Posted August 10, 2020 Site URL: http://www.sidneysalvador.com Has anyone ever had issues with all your content in your blocks (text and images) randomly mass disappearing throughout your entire site? Everything was working perfectly fine last night and this morning it all disappeared. Is there a way to recover all my content without having to redo the entire site?
derricksrandomviews Posted August 10, 2020 Posted August 10, 2020 Did you make some major changes? Add code or anything like that? Code, when not written correctly for the template it is being used in, can break a site, make things disappear.
Daphne Posted September 25, 2020 Posted September 25, 2020 This just happened to my site just now too. Did you ever find a way to resolve this?
SabrinaB Posted October 13, 2020 Posted October 13, 2020 Yesterday, one photo and a gallery disappeared on my site as well. Right after I launched it making it seem like I did not have all the shit together before the launch. My website is password protected (it's an online portfolio) so it can't be because images aren't legitimate.
androwu Posted October 14, 2020 Posted October 14, 2020 Experiencing this as well. Reached out to customer care and they sent it up to an advanced solutions team. They're incredibly slow in response, however, so I decided to reinsert all my content in again since I have to have my site up and running within the week. I'll provide updates if they ever get back to me. Extremely frustrating.
Featured Comment Susana_SQSP Posted October 16, 2020 Featured Comment Posted October 16, 2020 Hi everyone, Thanks for posting about the issues you've been experiencing! For any issues related with content loss on your site, please reach out to Squarespace Customer Support for assistance. Issues like this usually require further investigation from our advanced testing team and thus it may take up to several business days until you get a response from that team. For now, I am closing this post.
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