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arialfx

[Need Help] Cannot Remove Category from Store

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Site URL: https://arialfx.com

Hi, I've come up to a problem where when I try to remove a category from the Store Advanced Settings, I just can't!
When I try to delete the category, it just doesn't work and it stays there even after I press "Delete". Please help.

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It drives me nuts, I've been trying for a few hours. I emailed them but no response until Monday, at least... If someone can find something?

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Posted (edited)
On 8/1/2020 at 3:19 AM, arialfx said:

When I try to delete the category, it just doesn't work and it stays there even after I press "Delete".

This is not something that you or the community can fix. Only Squarespace can fix this issue. As this forum is not monitored for bug reports, if you are experiencing this issue, please report it to Squarespace Customer Care. You can reach out to them here.

However, I can confirm this issue on Squarespace 7.1 sites, in all Collections. For example, you cannot delete categories in the Advanced section of the Store Settings. 

Example
Example of Squarespace 7.1 with Product Collections 1.0

As a temporary workaround, you can create a new Products Page and move your products to that new page. 

If you started your Squarespace 7.1 trial after Tuesday, you'll have new Product Collection features and so you won't be affected by this issue with Product Categories. On these newer sites, there is now a Categories option under General (see screenshot below) where you can edit or delete categories. 

Product Collections 2.0 Categories
Example of Squarespace 7.1 with Product Collections 2.0

 

Edited by paul2009

sf-digital-signature-logo-email145.png.46606a2288a2847f44d81b9b7b58f3a5.png
Hi, I'm Paul, founder of SF Digital, a specialist company building the features that Squarespace didn't include
I am a Squarespace Expert and Squarespace Circle Leader with a
strong reputation on the Squarespace Forum. I'm trusted by thousands of Squarespace users worldwide, including designers, freelancers, business owners and agencies. My extensions add capabilities to Squarespace websites around the globe. They include the Enquiry Form ExtensionDatepicker Extension and Age Verification ExtensionNeed a custom Squarespace extension? Tell me about the functionality you need. Note that some links in my posts may be affiliate links. Book a Squarespace Expert when you need help.

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Posted (edited)
22 minutes ago, cwdesign87 said:

Any ideas on how to remove this bug?

Please see post above. You cannot remove it. You must wait for Squarespace engineers to fix this issue.

Edited by paul2009

sf-digital-signature-logo-email145.png.46606a2288a2847f44d81b9b7b58f3a5.png
Hi, I'm Paul, founder of SF Digital, a specialist company building the features that Squarespace didn't include
I am a Squarespace Expert and Squarespace Circle Leader with a
strong reputation on the Squarespace Forum. I'm trusted by thousands of Squarespace users worldwide, including designers, freelancers, business owners and agencies. My extensions add capabilities to Squarespace websites around the globe. They include the Enquiry Form ExtensionDatepicker Extension and Age Verification ExtensionNeed a custom Squarespace extension? Tell me about the functionality you need. Note that some links in my posts may be affiliate links. Book a Squarespace Expert when you need help.

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