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Can't merge SPF records with G Suite "Please merge your SPF records"


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While attempting verify a sender profile for a Marketing Email campaign using my linked G Suite account I ran into a brick wall labeled "Please merge your SPF records".

1st - I followed the instruction in this document and created the 3 "Custom resource records" 

https://support.squarespace.com/hc/en-us/articles/360001280748-Verifying-third-party-domains-for-Email-Campaigns#toc-troubleshooting-spf-records

Then the sender profile successfully validated on 2 of 3 items, the issue being the "Please merge your SPF records" - See image #1

2nd - I tried to edit the Google Synthetic "TXT @ SPF" entry to include the squarespace details but the only option is to DELETE the entire entry. 

3rd - I tried adding the google details to the "TXT @ SPF"  Custom resource record set up for squarespace so it would all be in one entry, but again no way to delete the G Suite synthetic entry.

4th - Long text support session with Google Domain Support. They tell me I need to delete the entire G Suite Synthetic entry and duplicate all the entries in the Customer Resource Record section but to merge the "TXT @ SPF"  entry.  See image #2

I'm very hesitant to do that for fear it will make an even bigger mess given the custom DNS settings are only optional and so far I haven't see issues with any major ISP (outlook, gmail, yahoo, cox, road runner) but I have to test it with some large enterprises.

Help!!!

(see attached images for details)

1678197885_PleasemergeSPFrecorderror.thumb.jpg.da365542ff1dc6a650a2d1a2af6318eb.jpg

G Suite DNS Settings.jpg

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The synthetic records are simple versions of the DNS records that can be used by anyone who has a simple email setup. They are perfect for 75% of users. However, they don't take account of a situation when you need to send emails from multiple providers, for example Google and Squarespace. As you can only have one SPF record for a domain, you'll need to manually merge the SPF records into one. The Squarespace support article attempts to explain this, but it's not straightforward. 

If you are having difficulties, I recommend you open an online chat session with Squarespace Customer Support. They provide free support, and may be able to talk you through the steps to complete your setup. If you still have difficulties, you may want to consider hiring a Squarespace Expert to help you.

 If this helps you, please click "Like" below  ⬇️

Edited by paul2009

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Hi, I'm Paul, founder of SF Digital, a specialist company helping Squarespace users by building the features that Squarespace didn't include.
Explore our range of Squarespace Extensions, including the Wishlist, and Datepicker Extension or book a Squarespace Expert for 1:1 help. Note that links in my posts may be affiliate links.

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