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Remove Shipping Address Requirement for Digital Products

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Site URL: http://www.instaworthyconcepts.com

Good day. I'm trying to figure out a way to remove the requirement of entering a shipping address when someone purchases a digital product. A few of my customers have reached out to me confused as to why they need to provide their shipping address for products that are digital downloads, and I agree with them - it isn't necessary and it hurts my conversion to add additional steps to the checkout process.

Is there a way to remove shipping address on the checkout screen for digital sales? I'm very surprised it isn't an option, or at least isn't easy to locate. Any help would be greatly appreciated. 

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You cannot prevent Squarespace prompting for a Billing Address but they will not be asked to enter a Shipping Address unless they also have physical goods in their cart.

In the example below, you will see that when the physical item is removed, the 'Shipping' section is removed from the checkout:


If you would prefer to sell digital products without asking for an address you may want to consider using an alternative commerce solution, such as SendOwl. The SendOwl checkout can appear as a lightbox form on your website, like this:


For more information, see this article: Using SendOwl with Squarespace.


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