IWConcepts Posted July 20, 2020 Share Posted July 20, 2020 Site URL: http://www.instaworthyconcepts.com Good day. I'm trying to figure out a way to remove the requirement of entering a shipping address when someone purchases a digital product. A few of my customers have reached out to me confused as to why they need to provide their shipping address for products that are digital downloads, and I agree with them - it isn't necessary and it hurts my conversion to add additional steps to the checkout process. Is there a way to remove shipping address on the checkout screen for digital sales? I'm very surprised it isn't an option, or at least isn't easy to locate. Any help would be greatly appreciated. Link to comment
paul2009 Posted July 20, 2020 Share Posted July 20, 2020 You cannot prevent Squarespace prompting for a Billing Address but they will not be asked to enter a Shipping Address unless they also have physical goods in their cart. In the example below, you will see that when the physical item is removed, the 'Shipping' section is removed from the checkout: If you would prefer to sell digital products without asking for an address you may want to consider using an alternative commerce solution, such as SendOwl. The SendOwl checkout can appear as a lightbox form on your website, like this: For more information, see this article: Using SendOwl with Squarespace. About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. Content: Links in my posts may refer to SF Digital products or may be affiliate links. Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.Improve your online store with our extensions. Link to comment
cos-soprano Posted April 22, 2021 Share Posted April 22, 2021 Thanks for this. How can we indicate whether a product is digital or physical? Link to comment
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment