Remove Shipping Address Requirement for Digital Products

Site URL: http://www.instaworthyconcepts.com

Good day. I'm trying to figure out a way to remove the requirement of entering a shipping address when someone purchases a digital product. A few of my customers have reached out to me confused as to why they need to provide their shipping address for products that are digital downloads, and I agree with them - it isn't necessary and it hurts my conversion to add additional steps to the checkout process.

Is there a way to remove shipping address on the checkout screen for digital sales? I'm very surprised it isn't an option, or at least isn't easy to locate. Any help would be greatly appreciated. 

Thanks for this. How can we indicate whether a product is digital or physical?

It seems really annoying to have the billing address for a digital product. Other DMS, big commerce, woo commerce, etc. don't have this. I signed up to squarespace without noticing this will be a problem. Customers are not going to purchase requiring additional steps in the checkout process.

Using a 3rd party app would resolve the issue. Am very disappointed and looking for other platforms. 

I am testing out my discount code on a digital download. When I apply the code for 100% off (betterflybooks), I am still asked to enter my physical address. If there's a way to remove that requirement for my digital downloads, it will simplify the checkout process for people. Or, let me know what I can tell them so they aren't scared to purchase with all the personal info they are sharing. Thank you!

Unfortunately this is how the checkout is setup and there is no setting to turn it off.

When the total is zero it should be possible to bypass the need for an address. I suspect though that this is a more uncommon situation and so SS didn't design that in. SS is not big on designing for edge use cases.