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Remove Shipping Address Requirement for Digital Products

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Site URL: http://www.instaworthyconcepts.com

Good day. I'm trying to figure out a way to remove the requirement of entering a shipping address when someone purchases a digital product. A few of my customers have reached out to me confused as to why they need to provide their shipping address for products that are digital downloads, and I agree with them - it isn't necessary and it hurts my conversion to add additional steps to the checkout process.

Is there a way to remove shipping address on the checkout screen for digital sales? I'm very surprised it isn't an option, or at least isn't easy to locate. Any help would be greatly appreciated. 

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You cannot prevent Squarespace prompting for a Billing Address but they will not be asked to enter a Shipping Address unless they also have physical goods in their cart.

In the example below, you will see that when the physical item is removed, the 'Shipping' section is removed from the checkout:


If you would prefer to sell digital products without asking for an address you may want to consider using an alternative commerce solution, such as SendOwl. The SendOwl checkout can appear as a lightbox form on your website, like this:


For more information, see this article: Using SendOwl with Squarespace.

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Edited by paul2009
Resolved issue with gif not playing.

About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.
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It seems really annoying to have the billing address for a digital product. Other DMS, big commerce, woo commerce, etc. don't have this. I signed up to squarespace without noticing this will be a problem. Customers are not going to purchase requiring additional steps in the checkout process.

Using a 3rd party app would resolve the issue. Am very disappointed and looking for other platforms. 

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I am testing out my discount code on a digital download. When I apply the code for 100% off (betterflybooks), I am still asked to enter my physical address. If there's a way to remove that requirement for my digital downloads, it will simplify the checkout process for people. Or, let me know what I can tell them so they aren't scared to purchase with all the personal info they are sharing. Thank you!

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Unfortunately this is how the checkout is setup and there is no setting to turn it off.

When the total is zero it should be possible to bypass the need for an address. I suspect though that this is a more uncommon situation and so SS didn't design that in. SS is not big on designing for edge use cases.

Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects.

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