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Product image fades to white on hover


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Site URL: https://melina-clark-jeweller.squarespace.com

Anyone else having this issue on product pages in 7.1 - where there is an alternate image the product fades to white when hovered over and before clicking through to the actual product - very disconcerting.

I am using Firefox and know it works as it should on Chrome, so should not be a case of requireing any CSS to have that function. I also don't want to have to go down the route of purchasing a plugin when this function should work seamlessly and natively.

I can't believe I'm the only one - I have two websites lined up to launch in the next week and obviously can't do this if the action is not functioning properly on Firefox - a major browser!

I have reported this to Squarespace and they have it with the engineers but no resolution yet.

Password is unboundedsway.

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I have the same problem and I am using Google Chrome.

I'm encountering the same problem in Firefox, but hover images are appearing correctly in both Chrome and Safari.

@dauray @itscjc This is a known Squarespace 7.1 issue that was reported on March 26, 2020. I provided a workaround in the Circle in early April. I've repeated it below for those who cannot a

  • 2 weeks later...
On 7/17/2020 at 5:58 PM, rosieames said:

Anyone else having this issue on product pages in 7.1 - where there is an alternate image the product fades to white when hovered over

@dauray @itscjc

This is a known Squarespace 7.1 issue that was reported on March 26, 2020.

I provided a workaround in the Circle in early April. I've repeated it below for those who cannot access it:

Add to Design > Custom CSS:

.products.collection-content-wrapper .grid-item:hover .has-hover-img .grid-image-cover {
  opacity: 1 !important; 
}

 

sf-digital-signature-logo-email145.png.46606a2288a2847f44d81b9b7b58f3a5.png
Hi, I'm Paul, founder of SF Digital, a specialist company building the features that Squarespace didn't include.
Explore our range of Squarespace Extensions, including the Wishlist, Variant Availability and Datepicker Extension
Note that links in my posts may be affiliate links. Need personal help? 
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Hi Paul

Thank you so much for alerting me, I had searched for a workaround in here but never stumbled on yours!  It works - although the roll over doesn't but think we can live with that until the issue is fixed - hopefully sometime?

Really appreciate it as am about to launch the site and client very iffy about the glitch.

Thanks again

Rosie

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15 minutes ago, rosieames said:

It works - although the roll over doesn't.

Correct. It disables the rollover to prevent the issue, which can be unnerving for potential customers. It's only a workaround until Squarespace fix this.

If you haven't already done so, I recommend that you (and others) report this to Squarespace as more reports lead to a faster resolution. Squarespace Customer Care should always be your first stop for questions about your site or account. You can reach out to them here.

sf-digital-signature-logo-email145.png.46606a2288a2847f44d81b9b7b58f3a5.png
Hi, I'm Paul, founder of SF Digital, a specialist company building the features that Squarespace didn't include.
Explore our range of Squarespace Extensions, including the Wishlist, Variant Availability and Datepicker Extension
Note that links in my posts may be affiliate links. Need personal help? 
Book a Squarespace Expert.

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Oh yes Paul, I reported it to Squarespace as soon as I discovered it.  They tried to dump it back on me telling me it was my browser/my computer/my everything but after some persistence they did admit it was at their end.  I have since been chasing up every week or two.  Can't think I can do much more for now.

So anyone else reporting it, don't get fobbed off - its definitely at their end.

Thanks

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  • 4 weeks later...

This bug should now be fixed (week commencing 17 August).

sf-digital-signature-logo-email145.png.46606a2288a2847f44d81b9b7b58f3a5.png
Hi, I'm Paul, founder of SF Digital, a specialist company building the features that Squarespace didn't include.
Explore our range of Squarespace Extensions, including the Wishlist, Variant Availability and Datepicker Extension
Note that links in my posts may be affiliate links. Need personal help? 
Book a Squarespace Expert.

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