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JamesLD

Subscription Products Advice

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Site URL: https://www.lakelandlights.co.uk/

Hi everyone,

We have a commerce website and so far the commerce functionality has been fine for our needs. 

We are looking to expand our product ranges soon and as part of that one product range will be offered as a monthly subscription service to customers. We have spent some time looking into this and know that the functionality within SquareSpace is pretty limited i.e. you can  offer monthly subscriptions but there's no way to edit billing cycles or similar. 

We would like to be able to set up subscriptions as follows for example:

  1. New subscriber signs up before a monthly cut off date (e.g. 24th) and is billed immediately and receives that month's subscription in the post straight away.
  2. Thereafter they go onto a monthly billing cycle billed on the 1st of every month and receive their monthly box 2-3 days after.
  3. Those joining after the cut off date will be billed immediately but receive next month's subscription box and go onto the monthly billing cycle in the following month.

This is ideal for us as it would allow us to manage stock and inventory on a monthly basis with subscription packages being posted out on one set monthly date for the most part (2-3rd of a month).

Am I definitely right in saying that SquareSpace does not offer any of this functionality right now? I assume our only option with the current functionality is to receive monthly subscribers ad hoc and post out on different dates each month depending on when they subscribed? As an extreme example, say we had 1,000 subscribers all spread equally in when they signed up over a month meaning we'd be shipping out 33 subscription products each day. This has the potential to be extremely labour intensive if subscriber numbers do grow. Especially if subscription reporting within SquareSpace is relatively limited (which we understand it is).

Has anyone had any experience with this situation? We have had a look at external services such as Subbly but they are not very clear in how they'd work if we're honest. We have also looked into potentially having the entire commerce side of our website set up through Shopify, to access the functionality available through apps there, but we'd lose our SquareSpace customer accounts (of which we have many). Do you think we could offer something along the lines of:

  1. Subscriber joins between 1-14th of each month - their subscription product will be sent on the 15th
  2. Subscriber joins between 15th - end of each month - their subscription product will be sent out on last day of the month

This would put things into two monthly shipments BUT our monthly box ends up going out late in a month to subscribers - e.g. our July box goes out end July and ends up being received early August.

We'd appreciate any advice we can receive on this as we obviously need to choose an option and stick with as swapping over to something else later in the day won't work for existing subscribers.

Many thanks

James

 

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I have a similar need for this design function. I sell pre-recorded jazz piano lesson videos/resources for which I'd like  for each customer to view their specifically-purchased video/resources for a set amount of time.  I look forward to replies to this request.

Cheers,

Bradley

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On 7/30/2020 at 5:16 PM, bradleysowash said:

I have a similar need for this design function. I sell pre-recorded jazz piano lesson videos/resources for which I'd like  for each customer to view their specifically-purchased video/resources for a set amount of time.  I look forward to replies to this request.

Cheers,

Bradley

Unfortunately Bradley the silence speaks volumes - it's simply not possible to achieve any level of depth with the subscriptions offered by SquareSpace. It's bare bones functionality and from what I can gather through extensive reading and research, it has been like this from the start. Despite numerous requests from customers either here in the forums or directly via support requests, and promises of requests being passed to the new features development team, it seems that commerce is not going to be SquareSpace's focus. 

We've had a look at a number of possible workarounds using SquareSpace and outside code or payment providers but they're all a fudge and would not scale well with our business. I think we have to face facts and recognise that whilst SquareSpace has a lot to offer when starting out (ease of use, nice design), if you want to scale commercially you are at some point going to need to look at the alternatives who have built platforms from the ground up with ecommerce in mind. On that basis we are now actively looking at migrating over to Shopify which has a massive range of ecommerce apps to meet our subscription needs as well as many other features which should really be part of a SquareSpace's basic commerce offering.

I should add that I have had a support reply about this and in essence they've given up on me as a customer (it feels like) by saying we don't support what you need and understand if you want to leave - there's literally not attempt at retention or solutions being offered which suggests to me that they are not planning to add the features I need which is most disappointing. I am yet to see any feature request put through on this forum or directly via support over the years come through as an addition to the platform.

 

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