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Facebook Pixel Problems

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Site URL: https://www.lilacroots.co.uk

Hi all,

I am having serious trouble trying to connect one of my websites (www.lilacroots.co.uk) to a facebook pixel.  

I have set it up in exactly the same way as my other site (www.lilactreemakes.co.uk) which is working perfectly.   On both websites, I created the pixel on Facebook Business Manager, and added it to the "Marketing" section on SqSp.  I did not do any coding at all; that's why I pay for SqSp so I don't have to code!

The LILACROOTS pixel is firing fine, and appears to be collecting exactly the same event data as on my LILACTREE pixel (page view, add to cart, purchase etc).  However, it is not showing up as a Data Source for LILACROOTS, and therefore it is not connecting to the Catalog.  It says "pixel not ready" when I try to connect it, despite it firing regularly.

What have I done wrong for my LILACROOTS website, do you think?  Anyone have any tips and tricks, or suggestions for what I should look out for or amend?  The only different between my two SqSp websites is that the one that's not working is 7.1 as opposed to 7.0 which is the one that is working.  That wouldn't be a factor, would it?

Thanks so much in advance!


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