Jump to content

Random Test Order Submitted, Test Orders Off

Recommended Posts

  • 6 months later...

This has happened to me twice now. I got a phantom order and was told by support that it had to be someone on our team. It wasn't. Then just yesterday, I got another phantom test order, but for subscription items that don't exist on our store. I'm awaiting further help from their support. Have you figured this out?

Link to comment
  • 1 month later...
  • 1 year later...

The same thing has just happened to me. A subscription product that is no longer available on my site has been ordered three times today by my username, sometimes with different email addresses as a test order.

There were no responses to the posts here so i assume this is just a gremlin?

Link to comment
2 hours ago, haydenbrown said:

There were no responses to the posts here

The forum community would love to help but we are unable to assist when you are experiencing a technical issue with the platform. When something isn't working as expected, please contact Squarespace Customer Care directly using this contact form

Improve your online store with our extensions.
About: Sqsp Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Expert and founder of SF Digital, dedicated to improving websites by building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.