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Random Test Order Submitted, Test Orders Off

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Posted

Site URL: http://finalvibe.com/

I woke up this morning to a new order email from Squarespace - and the billing/shipping information was my information. I did not submit it, and it included [test] in the subject line.

Test mode is and has been off on my website. Is this a glitch on the side of Squarespace/Stripe by chance? Has this ever happened with anyone else? 

  • 6 months later...
Posted

This has happened to me twice now. I got a phantom order and was told by support that it had to be someone on our team. It wasn't. Then just yesterday, I got another phantom test order, but for subscription items that don't exist on our store. I'm awaiting further help from their support. Have you figured this out?

  • 1 month later...
Posted

Same thing happened to me today and the day before. Test orders that I had submitted while working on the website have been placed again without anyone doing anything. Do we have any updates on this issue?

  • 1 year later...
Posted

The same thing has just happened to me. A subscription product that is no longer available on my site has been ordered three times today by my username, sometimes with different email addresses as a test order.

There were no responses to the posts here so i assume this is just a gremlin?

Posted
2 hours ago, haydenbrown said:

There were no responses to the posts here

The forum community would love to help but we are unable to assist when you are experiencing a technical issue with the platform. When something isn't working as expected, please contact Squarespace Customer Care directly using this contact form

Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
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