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Random Test Order Submitted, Test Orders Off

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  • 6 months later...

This has happened to me twice now. I got a phantom order and was told by support that it had to be someone on our team. It wasn't. Then just yesterday, I got another phantom test order, but for subscription items that don't exist on our store. I'm awaiting further help from their support. Have you figured this out?

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  • 1 month later...
  • 1 year later...

The same thing has just happened to me. A subscription product that is no longer available on my site has been ordered three times today by my username, sometimes with different email addresses as a test order.

There were no responses to the posts here so i assume this is just a gremlin?

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2 hours ago, haydenbrown said:

There were no responses to the posts here

The forum community would love to help but we are unable to assist when you are experiencing a technical issue with the platform. When something isn't working as expected, please contact Squarespace Customer Care directly using this contact form

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