DGADirector Posted July 6, 2020 Share Posted July 6, 2020 Trying to use Safari 13.1.1 in Mac OS 10.15.5 (Catalina) to edit a 7.1 template. Incredibly glitchy: after I make a single change, I'll suddenly be put back at the top of the page, even though I need to change other items in a field. Perhaps I'll click the pencil icon and not get into edit mode. I'll make color adjustments that not only don't stay, but again I'm simply taken to the top of the page. There's no rhyme or reason why or when any oddity will happen, though it's frequent. I can't concentrate on what content I want to create since I seem to be fighting the system so much. Are there incompatibilities I'm not aware of? Should I be using Firefox or Chrome? I don't recall this happening two years ago when I was working with 7.0. Thank you! Link to comment
Sarahbt98 Posted July 10, 2020 Share Posted July 10, 2020 I'm having this prob, too. Can't edit on ANY browser. Not getting help, either. 7.0 sites are working fine, and can edit them in all browsers. The issue is 7.1. Super sucky. Link to comment
CopperCX Posted August 5, 2020 Share Posted August 5, 2020 Did something change recently I'm embedding a vimeo video into a blog page and full screen video is not rendering correctly on safari where it was before??? Link to comment
knights_of_old Posted August 19, 2020 Share Posted August 19, 2020 When I click the pencil icon in a block, nothing happens. Was previously editing fine all day. tried restarting computer, browser, and logging out and in to squarespace. nothing. Link to comment
KEY_Art Posted August 20, 2020 Share Posted August 20, 2020 5 minutes ago, knights_of_old said: When I click the pencil icon in a block, nothing happens. Was previously editing fine all day. tried restarting computer, browser, and logging out and in to squarespace. nothing. I am currently having the exact same problem. Pencil icon does nothing - tried FireFox, Safari, Chrome... none work. I've scoured help etc. but have found no reference to this but plenty here in the forums. Has anyone had any answers about this? Link to comment
knights_of_old Posted August 20, 2020 Share Posted August 20, 2020 7 minutes ago, KEY_Art said: I am currently having the exact same problem. Pencil icon does nothing - tried FireFox, Safari, Chrome... none work. I've scoured help etc. but have found no reference to this but plenty here in the forums. Has anyone had any answers about this? No answers yet and as always... great timing...... I created a thread about it. Link to comment
Featured Comment Susana_SQSP Posted August 20, 2020 Featured Comment Share Posted August 20, 2020 Hey everyone, Thanks for flagging these issues. As per the issue with accessing the section styles menu (pencil icon not working), this was a known issue the Squarespace Engineering team has now resolved. As for other more generic browser related issues, I'd recommend performing some basic browser troubleshooting steps which are described in more detail in this guide here: Troubleshooting browser issues If the issues persist, please reach out to the Squarespace Customer Support team for personalized assistance. For now, I am closing this post. Link to comment
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