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Problems adding subscription to trial site

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Site URL: http://KmackStudios.com

I have been creating a website on SquareSpace, using a domain that I purchased through SquareSpace, and a SquareSpace trial website. I am now ready to add a subscription to the trial site. Coincidentally, I received an email today from SquareSpace offering a 20% discount on a new subscription. I clicked on the email & subsequently paid for an annual subscription.

Instead of upgrading my existing trial website, SquareSpace created new (empty) website & left my trial website still needing to be upgraded. WTF. I don't want another website; I WANT (NEED) TO UPGRADE MY TRIAL WEBSITE. 

I have searched through the SquareSpace FAQs & "support" sites & found them to be totally useless. Can someone please help me to fix this?


Gerry Kmack

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Hi. If you haven't solved this yet, contacting Squarespace Customer Care (Livechat/Email) https://support.squarespace.com/hc/en-us/requests/new?_ga=2.175341922.1321173809.1593838055-259054240.1593838055#choose-topic

Email me if you have need any help (free, of course.). Answer within 24 hours. 
Or send to forum message

How to: Setup Password & Share url Insert Custom CSS - Page Header - Upload Custom Font - Upload File - Find Block ID - Contact Customer Care

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