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Problems adding subscription to trial site

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Site URL: http://KmackStudios.com

I have been creating a website on SquareSpace, using a domain that I purchased through SquareSpace, and a SquareSpace trial website. I am now ready to add a subscription to the trial site. Coincidentally, I received an email today from SquareSpace offering a 20% discount on a new subscription. I clicked on the email & subsequently paid for an annual subscription.

Instead of upgrading my existing trial website, SquareSpace created new (empty) website & left my trial website still needing to be upgraded. WTF. I don't want another website; I WANT (NEED) TO UPGRADE MY TRIAL WEBSITE. 

I have searched through the SquareSpace FAQs & "support" sites & found them to be totally useless. Can someone please help me to fix this?


Gerry Kmack

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