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Cancelling customer subscriptions without notifying customers


hannah12

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Hi! I am migrating my website from Squarespace to Shopify. I primarily sell a subscription product. Since I will be uploading my subscription customers to Shopify, I want to cancel their subscriptions in Squarespace (so they are not billed twice). However, when I go to cancel a customer's subscription in Squarespace, the customer is automatically notified. I do not want to notify my customers. Since my service will remain live, just the website will be hosted through Shopify, it will be a really bad user experience if they are notified that their subscription is cancelled.

Any thoughts on a workaround for this? One idea that I had is that I assume that if deactivate/cancel my Squarespace site, then the active subscriptions will automatically be cancelled. Will customers be notified in this instance that their subscription is cancelled?

Thanks for your help!

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  • 2 months later...
  • 2 weeks later...

I have come across this same issue and done hours of research. There is no possible way. Even after speaking with Sqaurespace; unless some has some magic code to stop the email trigger.

 

They said this option is in the pipeline, but don't know when it will be available - so frustrating! 

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