hannah12 Posted June 26, 2020 Share Posted June 26, 2020 Hi! I am migrating my website from Squarespace to Shopify. I primarily sell a subscription product. Since I will be uploading my subscription customers to Shopify, I want to cancel their subscriptions in Squarespace (so they are not billed twice). However, when I go to cancel a customer's subscription in Squarespace, the customer is automatically notified. I do not want to notify my customers. Since my service will remain live, just the website will be hosted through Shopify, it will be a really bad user experience if they are notified that their subscription is cancelled. Any thoughts on a workaround for this? One idea that I had is that I assume that if deactivate/cancel my Squarespace site, then the active subscriptions will automatically be cancelled. Will customers be notified in this instance that their subscription is cancelled? Thanks for your help! DuncanHamra 1 Link to comment
DuncanHamra Posted July 2, 2020 Share Posted July 2, 2020 Hey Hannah 👋 Curious if you found a solution here? Link to comment
KDrury Posted September 8, 2020 Share Posted September 8, 2020 Hey Duncan or Hannah, did either of you solve this by chance? Link to comment
DZLDZi Posted September 22, 2020 Share Posted September 22, 2020 I have come across this same issue and done hours of research. There is no possible way. Even after speaking with Sqaurespace; unless some has some magic code to stop the email trigger. They said this option is in the pipeline, but don't know when it will be available - so frustrating! Link to comment
KDrury Posted September 25, 2020 Share Posted September 25, 2020 I am going to change the Email FROM line to a fake @gmail account . Sends the emails to the Spam folder. That is the best I got. Hopefully no one notices. Link to comment
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