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dotexe

How to change FROM address in Contact Form

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Posted (edited)

When a visitor submits the "Contact Form" the email is sent from "no-reply@squarespace.info" and the FROM NAME is "SQUARESPACE" , this is a big problem because it doesn't look professional and doesn't fit with the website's domain and branding and i had to explain to my client many times that "SQUARESPACE<squarespace.info>" is the website host email, one of them even blocked it thinking its spam!

i really hope there is a solution for this, for some of us this is a major issue !

anyone have a solution for this ? thanks

Edited by dotexe

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This is something that you cannot currently change in Squarespace, either with settings or with code.

As Squarespace are sending your client the email, they understandably declare this in the From field. As your client's website is hosted on Squarespace it is normal for forms submitted via the website to arrive from Squarespace.

Whilst it may be helpful to use the forum to share product feedback with other customers, it is not routinely monitored by Squarespace for product feedback or feature requests. You can provide feedback to Squarespace or raise a feature request by opening a ticket through Squarespace Customer Support.

Other similar posts include:

 


sf-digital-signature-logo-email145.png.46606a2288a2847f44d81b9b7b58f3a5.png
Hi, I'm Paul, founder of SF Digital, a specialist company building the features that Squarespace didn't include
I am a Squarespace Expert and Squarespace Circle Leader with a
strong reputation on the Squarespace Forum. I'm trusted by thousands of Squarespace users worldwide, including designers, freelancers, business owners and agencies. My extensions add capabilities to Squarespace websites around the globe. They include the Enquiry Form ExtensionDatepicker Extension and Age Verification ExtensionNeed a custom Squarespace extension? Tell me about the functionality you need. Note that some links in my posts may be affiliate links. Book a Squarespace Expert when you need help.

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On 6/22/2020 at 8:50 PM, paul2009 said:

This is something that you cannot currently change in Squarespace, either with settings or with code.

As Squarespace are sending your client the email, they understandably declare this in the From field. As your client's website is hosted on Squarespace it is normal for forms submitted via the website to arrive from Squarespace.

Whilst it may be helpful to use the forum to share product feedback with other customers, it is not routinely monitored by Squarespace for product feedback or feature requests. You can provide feedback to Squarespace or raise a feature request by opening a ticket through Squarespace Customer Support.

Other similar posts include:

 

thanks for the response, i really do hope squarespace considers adding this soon, definitely a deal breaker in some cases depending on the type of client. I've also just submitted a feature request

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