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Why 48–72 Hrs for DNS update?


Go to solution Solved by paul2009,

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Hi there, we currently have a squarespace site with the domain and DNS being hosted by a third party. We have just built a new Squarespace site and need to now point our domain to the new site.

Squarespace says “If all records are entered correctly, your domain should connect to your site within 24 hours. At times, it can take up to 72 hours. Visit the Domains panel at any time to check your progress.” 

Does anyone know if that is a Squarespace thing or a third party DNS issue? As our DNS host has quick controls of making updates in 2 minutes, so we are confused as to why it can be up to 72 hours, is it a Squarespace reason for the slow changeover? Doesn't make it easy to 'launch' our new site, when we don't know when it will show up as new.

Love any thoughts people have. Thank you. PAT

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  • Solution
9 hours ago, pat said:

Does anyone know if that is a Squarespace thing or a third party DNS issue? As our DNS host has quick controls of making updates in 2 minutes, so we are confused as to why it can be up to 72 hours, is it a Squarespace reason for the slow changeover?

This is how the internet works. It isn’t specific to Squarespace. When you change a DNS record, that change is only made on your domain name host. From there, it needs to propagate across the internet to every other DNS server where your domain name is recorded. This ‘propagation’ process copies details from server to server so that everyone on the internet can find your website. The process should complete in a couple of hours but you should allow up to 72 hours before reporting issues, because it can take this long. There are ways to speed up the process but it involves pre-planning; if you are ready to go live now, these steps won’t help you. 

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Hi! I'm Paul, an independent Squarespace Consultant since 2007 and founder of SF Digital, building the features that Squarespace didn't include. Our mini-extensions allow you to pick dates in any format, show prices in other currencies, take orders without payment or improve your cartI value honesty, integrity, transparency and respect . Links in my posts may refer to SF Digital products or may be affiliate links.

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  • 9 months later...

We have followed Squarespace's instructions to repoint our domain from our old version of our Squarespace site to our new version.  Both are on Squarespace, have different built in domains (ie old.squarespace.com and new.squarespace.com) and we have changed the verify.our-domain.com DNS entry (and therefore deleted the old one), and reattached the third party domain name in Squarespace.  We made these changes 68 hours ago, and within minutes were able to access our new Squarespace site correctly on the new domain, most of the time.

In a clean browser (ie. with an emptied cache) if I refresh www.our-domain.com sometimes I get old.squarespace.com and sometimes get new.squarespace.com.

The DNS Propagation Checker at whatismydns.net shows that the new, correct verify domain has propagated worldwide, which is the only DNS entry that changed, and the TTL was only 30 minutes in any case.

What could be causing this behaviour please?

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