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Search Bar Not Working


CarrieT

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Site URL: https://www.spiritofhealthkc.com/

For several months now our search bar has not been working properly. We have a title called, "Best Practices For Avoiding & Combating Viruses" but if you search the full title these ways, it says it can't find anything:  "best practices for avoiding & combating viruses" "best practices for avoiding and combating viruses" "viruses" "Best Practices For Avoiding and Combating Viruses" 

However, if you write it exactly how the blog is written with the same punctuation (caps and & symbols), it will show up "Best Practices For Avoiding & Combating Viruses" or "Viruses"

This happens with all of our blogs. 

I've reached out to Squarespace numerous times over the last few months about the issue. They've re-indexed the site several times and below is their most recent response. 

Is anyone else dealing with this? Any ideas on what is going on?

 

"After taking some additional time to investigate, I can confirm the issue you're seeing with the built-in search bar is due to an issue on our end. In this case, the issue is preventing partial phrases or keywords from returning results. In order to view a specific post in search results, the exact title needs to be entered. 

I can also see you previously reported this issue in February, 2020 on a separate email request and can confirm we have noted your sites instance of this issue for our Design and Engineering teams to review. They’ll use this feedback when implementing fixes and improvements in future releases."

"This bug's impact will vary depending on a number of factors like the type of site, the volume of content, how visitors navigate the site, and the ways the content is promoted or organized.  For example, a lot of sites may never experience this behavior because of their site's structure/content or how often their visitors dig up older posts. 

For your site in particular, it looks like all of your posts are on a single Blog Page with posts dating back to 2014. If your visitors are frequently searching for older posts, you may want to consider creating multiple Blog Pages so you have an additional layer of organization - Blog Page, Category, Tag. Also, since the Blog Page and Summary Blocks display posts in chronological order, you may want to create a tag/category specifically for these popular posts.  

You may also want to consider hiding the Search Block from your Navigation due to its inconsistent results.  You can do this from Design > Site Styles > Header:Layout > Search Position > Hide. This will encourage visitors to explore the other links and pages you've set up for finding this content."

 

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Site URL: https://www.spiritofhealthkc.com/ For several months now our search bar has not been working properly. We have a title called, "Best Practices For Avoiding & Combating Viruses" but if

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On 6/9/2020 at 2:41 PM, CarrieT said:

Site URL: https://www.spiritofhealthkc.com/

For several months now our search bar has not been working properly. We have a title called, "Best Practices For Avoiding & Combating Viruses" but if you search the full title these ways, it says it can't find anything:  "best practices for avoiding & combating viruses" "best practices for avoiding and combating viruses" "viruses" "Best Practices For Avoiding and Combating Viruses" 

However, if you write it exactly how the blog is written with the same punctuation (caps and & symbols), it will show up "Best Practices For Avoiding & Combating Viruses" or "Viruses"

This happens with all of our blogs. 

I've reached out to Squarespace numerous times over the last few months about the issue. They've re-indexed the site several times and below is their most recent response. 

Is anyone else dealing with this? Any ideas on what is going on?

 

"After taking some additional time to investigate, I can confirm the issue you're seeing with the built-in search bar is due to an issue on our end. In this case, the issue is preventing partial phrases or keywords from returning results. In order to view a specific post in search results, the exact title needs to be entered. 

I can also see you previously reported this issue in February, 2020 on a separate email request and can confirm we have noted your sites instance of this issue for our Design and Engineering teams to review. They’ll use this feedback when implementing fixes and improvements in future releases."

"This bug's impact will vary depending on a number of factors like the type of site, the volume of content, how visitors navigate the site, and the ways the content is promoted or organized.  For example, a lot of sites may never experience this behavior because of their site's structure/content or how often their visitors dig up older posts. 

For your site in particular, it looks like all of your posts are on a single Blog Page with posts dating back to 2014. If your visitors are frequently searching for older posts, you may want to consider creating multiple Blog Pages so you have an additional layer of organization - Blog Page, Category, Tag. Also, since the Blog Page and Summary Blocks display posts in chronological order, you may want to create a tag/category specifically for these popular posts.  

You may also want to consider hiding the Search Block from your Navigation due to its inconsistent results.  You can do this from Design > Site Styles > Header:Layout > Search Position > Hide. This will encourage visitors to explore the other links and pages you've set up for finding this content."  

 

I have been having the same issues on cybersecop.com has well, called a few time and was told this was going to be fixed 4 months ago, it is a hit and miss with results. event for our main pages.   sometimes you will get result, and with the same keyword remove it and  try again and nothing. you can try another few time, and sometime you will get the result. also sometime the result popup for 30 milliseconds then display no result. Your search did not match any documents. see image attach for cybersecurity 

Capture.PNG

Edited by CyberSecOP
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I'm experiencing a similar issue. This morning my search bar was working off and on and now it just doesn't work at all for any search term. I tested search on a few other SS sites I'm aware of and had the same issue. Chrome and Safari. Chatted with support and they are "escalating the ticket". Is anyone else's search just not working at all now?

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Same issue here -- seems to have just started.    After quite some time on chat with SQ, and ripping out all the GA and FB codes for tshooting -- still no answer.    Search is a big part of someone visiting a website and finding the info they need quickly.

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I am experiencing the same issue. has anybody been able to solve it or get a straight answer/solution from Squarespace? They say to clean your caches, but how am I supposed to tell anybody on my website to clean their caches if they want to be able to find anything? 

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