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Logo and site title keep disappearing


Message added by Jose_SQSP

Hey all, thanks for posting about this issue.

Since this may involve some troubleshooting and be specific to only some users, please reach out to our Customer Support team directly for assistance: Contact Customer Support

With this, we will be closing this post.
 

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Site URL: https://begonia-gopher-mnaj.squarespace.com/

During initial development of our site we have seen several instances of Squarespace seeming to loose our site title and logo graphic. After adding both the site title and our logo graphic in the "EDIT SITE HEADER" interface everything is fine until sometime later when we notice both the site title we added and the logo graphic are missing. In their place we just see the "Untitled" text. We are currently still in the trial period and are evaluating Squarespace. This experience is generating some concern!

It this sort of behavior typical for Squarespace? And is there a remedy for this problem?

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It is a 7.1 site - we've just been setting it up over the last week. I'd estimate the logo/site title has disappeared approximately four times so far. I added them back yesterday and so far they are still there.

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It is a 7.1 site and the problem has been intermittent - the logo/title seem fine for a day or so, then disappear and have to be re-added. As I said, it has happened about four times and we'd like to have some clarity about it - client is concerned.

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Additionally, we seem to be seeing another problem as well. Sometimes when trying to log in to Squarespace the loading animation hangs and we get a message - "there was an error with your login please try again". If login is successful Squarespace is extremely slow to load anything and is barely usable. This has happened three times so far and while it is happening I have checked other websites to make sure it isn't my Internet connection. The issue seems to resolve if I wait a while and try again later, but it has already impeded the workflow somewhat. Any idea what that could be? Maybe it is related to the first problem?

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20 hours ago, JasonGipson said:

I've had the logo and title of two sites disappear. Both on 7.1. 

If you share link to your site, we can check easier.

Email me if you have need any help (free, of course.). Answer within 24 hours.

How to: Setup password & share url - Insert Custom CSS - Page Header - Upload Custom Font - Upload File - Find Block ID - Contact Customer Care - Learn CSS - Custom Popup - Testimonial Slider

I'm Tuan, blogger/owner of a free library for children in Vietnam. Helping the community is a hobby. Contact me via email.

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@tuanphan I appreciate the suggestion but nothing really to check. The logo and site title have both disappeared a couple times on 7.1 sites. I've since added them back in and adjusted the sizing again. So far, so good. 

I've been closely trying to observe to see if this happens again with certain other changes. So far I haven't tracked it back to any one thing. 

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22 hours ago, stephenreid321 said:

Keeps happening to us at https://psychedelicsociety.org.uk/ too!

I see logo here. Did you solve?

image.thumb.png.16e31ae60a4ca5f4eead1c66141d5570.png

Email me if you have need any help (free, of course.). Answer within 24 hours.

How to: Setup password & share url - Insert Custom CSS - Page Header - Upload Custom Font - Upload File - Find Block ID - Contact Customer Care - Learn CSS - Custom Popup - Testimonial Slider

I'm Tuan, blogger/owner of a free library for children in Vietnam. Helping the community is a hobby. Contact me via email.

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