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ramimansour

PayPal requires my customers to log in

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I am in the process of setting up the commerce part of my website, and recently linked my PayPal business account to my squarespace website. I chose PayPal because of their updated option for using the platform to pay directly with your credit card and not having to log in to your PayPal account. I am trying to simplify the process for my clients as much as possible. Unfortunately it doesn't seem, that squarespace have updated this option as well, as it always asks the client to log into their PayPal account to complete the purchase. Is there a work around this? (Services type product).

Screen Shot 2020-05-21 at 13.59.43.png

Screen Shot 2020-05-21 at 14.00.21.png

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Customers should see this window (an actual screenshot from a Squarespace checkout using PayPal):

pay-with-paypal2.png.e1bc91cf2d9f63600c952ddacd7d6278.png

If this is not what they see, I suggest that you check the configuration of your PayPal account first, and if everything is correct, contact Squarespace Customer Support to see if they can help. You can reach out to them here.

Let us know how you get on.

-Paul


sf-digital-signature-logo-email145.png.46606a2288a2847f44d81b9b7b58f3a5.png
Hi, I'm Paul, founder of SF Digital, a specialist company building the features that Squarespace didn't include
I am a Squarespace Expert and Squarespace Circle Leader with a
strong reputation on the Squarespace Forum. I'm trusted by thousands of Squarespace users worldwide, including designers, freelancers, business owners and agencies. My extensions add capabilities to Squarespace websites around the globe. They include the Enquiry Form ExtensionDatepicker Extension and Age Verification ExtensionNeed a custom Squarespace extension? Tell me about the functionality you need. Note that some links in my posts may be affiliate links. Book a Squarespace Expert when you need help.

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Hi Paul,

Thanks for your reply.

I followed your advice and went on my Paypal business account and realized that I need to add Smart Payment buttons to my website (they provide you with an HTML code). I don't see where I can input that code yet on my site (Picture attached). 

I will also contact squarespace support. 

Thanks,

Rami

 

Screen Shot 2020-05-21 at 18.18.12.png

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6 minutes ago, ramimansour said:

I went on my Paypal business account and realized that I need to add Smart Payment buttons to my website.

This isn't the case with Squarespace. The Squarespace checkout already has the necessary code installed; you cannot add more code to the checkout. Best to contact Squarespace Support.


sf-digital-signature-logo-email145.png.46606a2288a2847f44d81b9b7b58f3a5.png
Hi, I'm Paul, founder of SF Digital, a specialist company building the features that Squarespace didn't include
I am a Squarespace Expert and Squarespace Circle Leader with a
strong reputation on the Squarespace Forum. I'm trusted by thousands of Squarespace users worldwide, including designers, freelancers, business owners and agencies. My extensions add capabilities to Squarespace websites around the globe. They include the Enquiry Form ExtensionDatepicker Extension and Age Verification ExtensionNeed a custom Squarespace extension? Tell me about the functionality you need. Note that some links in my posts may be affiliate links. Book a Squarespace Expert when you need help.

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