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customer shipping option display


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Posted (edited)

Hello,

 

Is there any way to reorder customer shipping options in a specific way that is not related to cost?

We started offering free pick-up at our physical business in the wake of reopening, but because our only other shipping option is tied to free shipping over $25, it lists the free pick-up options ahead of what we would consider our default method. Because we are a small business and not all customers are local, this is creating issues with customers not paying attention during check-out and selecting pick-up accidentally (we then of course have to create an additional level of communication with the customer now to confirm).

Fairly confident that if the top or default ship method was listed first, this would not be an issue. Any feedback would help! Thanks.

Edited by tmartin
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I've got the same issue and contacted support. Doesn't look like it will be fixed and just makes us look unprofessional when we have to contact customers and ask them to pay postage. This really is a

I don't know if this suits anybody else, but this is how I got around it. It aint pretty - in fact it only works because we have a limited number of regular customers that pick up so they don't mind h

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You're right! If the first option was the most expensive, it wouldn't be an issue.

Unfortunately, this isn't something you can fix. It's not something that developers like me can fix either, because Squarespace "lock down" the checkout to prevent code being added. 

There are posts going back to January 2018 pointing out this issue, but there's no sign of a fix. Squarespace even acknowledge the issue on their In-store pickup guide as follows:

instore-pickup-flaw-notice.thumb.png.2dd4dccf289c43c800cf29e60af41a4c.png

This forum is not routinely monitored for support issues or feature requests, but you can add your weight to the requests for better pickup options by raising a feature request through Support. Mention COVID-19 and why this is so important.

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Explore our range of Squarespace Extensions, including the Wishlist, and Datepicker Extension or book a Squarespace Expert for 1:1 help. Note that links in my posts may be affiliate links.

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Just belatedly seeing this post - could it be of any help to only allow in-store pickup to local buyers? You can determine in each shipping method who it's offered to, so you could only offer that one to folks in your state, or to certain zip codes in your state, and then it would at least stop offering local pickup to anyone far away. It won't help with offering the free options first for your local buyers who want you to ship it (I'm still waiting for that fix too), but it's a start.

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I've got the same issue and contacted support. Doesn't look like it will be fixed and just makes us look unprofessional when we have to contact customers and ask them to pay postage. This really is a fundamental issue with the platform.

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I don't know if this suits anybody else, but this is how I got around it. It aint pretty - in fact it only works because we have a limited number of regular customers that pick up so they don't mind having to add the extra product.

We offer free delivery on orders of £25 and over. As SquareSpace doesn't cope well with this, we put the weight of our product to be equal to the price. This works for us because we don't need the weight for other purposes and if we did we'd handle it separately. By matching the weight to price if somebody buys £25 worth of goods they also buy 25kg of goods and free delivery kicks in.

To make pick up work I added a product called "Local Collection".  This products is £0.00 and weighs 25kg. The customer who picks up their goods adds this item to their cart. They can now spend £10 but their goods will weigh over 25kg.

As I said, it is clunky. It works for us, but it depends on your business model to a large extent. I've requested SquareSpace sort this issue. If they don't I will look at other providers in the future because this weakness in their system reflects an unwillingness to meet customer needs.

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