Can't connect PayPal?

Site URL: http://www.adhdsat.com

Hullo! I'm trying to connect PayPal to one of my Squarespace sites. IT IS NOT WORKING.

What's happening:

1. I'm clicking Commerce
2. I'm clicking Payments
3. I'm clicking Connect PayPal
4. I'm typing in my PayPal login info
5. I'm seeing "You've successfully authorized Squarespace!"
6. I'm getting a choice — "Go back to Squarespace" or "Continue to PayPal setup"
7. Regardless of which I choose, when I eventually go back to Squarespace, I'm seeing "the rotating circle of death" over where it used to say "Connect PayPal" (image attached)
8. I'm waiting for minutes; it's not going away
9. I'm clicking the "back" button on Squarespace, to go back to the "Commerce" menu
10. I'm clicking "Payments" again, to see if this stuck!
11. I'm discovering it has not: it says "Connect PayPal" as if I had not just done that

Repeat, repeat, repeat. No change.

The funny thing is, this same problem occurred before, with the same PayPal account, and a different website. We tried it for DAYS, before it randomly worked. 

I'd love it if, this time, we could just get it to work!

Any ideas? Thanks in advance!

- brandon 

I also have this issue, but when clicking "Go back to Squarespace", the page then goes blank and refreshing it leads to an error page, and after going back to Squarespace login the PayPal is still not connected.  Super frustrating! Can we please get some help here!

Having the same exact problem and Squarespace wasn't able to help 😞 She said there may be an issue on the PayPal side so I just started a chat with them. I'll let you know if I find anything out.

No luck there either. PayPal told me over support to try to logout and log back in or try again in 24 hours. The problem is I've tried for the past few days on different computers and different browsers and nothing will work.

While I never had any luck getting help from Squarespace or PayPal, I figured out a solution! The PayPal account that you're syncing to needs to be linked to a credit card or debit card and if there isn't one linked, it likely won't prompt you to fill in that information. When I went in and manually set up the card in PayPal and then went back to reconnect, it finally worked! I'm surprised how difficult it was to figure out this simple step, but I've been able to successfully sync 3 clients to their PayPal with this method. Hope this helps!

On 6/8/2020 at 8:45 AM, rotanzdesign said:

While I never had any luck getting help from Squarespace or PayPal, I figured out a solution! The PayPal account that you're syncing to needs to be linked to a credit card or debit card and if there isn't one linked, it likely won't prompt you to fill in that information. When I went in and manually set up the card in PayPal and then went back to reconnect, it finally worked! I'm surprised how difficult it was to figure out this simple step, but I've been able to successfully sync 3 clients to their PayPal with this method. Hope this helps!

Thank you! I had the same issue and this worked for me

On 6/8/2020 at 11:45 AM, rotanzdesign said:

While I never had any luck getting help from Squarespace or PayPal, I figured out a solution! The PayPal account that you're syncing to needs to be linked to a credit card or debit card and if there isn't one linked, it likely won't prompt you to fill in that information. When I went in and manually set up the card in PayPal and then went back to reconnect, it finally worked! I'm surprised how difficult it was to figure out this simple step, but I've been able to successfully sync 3 clients to their PayPal with this method. Hope this helps!

worked for me too!  i guess maybe makes sense bec you have to authorize paypal to send money out of your account for fees, but also would be nice to have a useful error message instead of a useless success message.  thank you for figuring this out!

On 6/8/2020 at 10:45 AM, rotanzdesign said:

While I never had any luck getting help from Squarespace or PayPal, I figured out a solution! The PayPal account that you're syncing to needs to be linked to a credit card or debit card and if there isn't one linked, it likely won't prompt you to fill in that information. When I went in and manually set up the card in PayPal and then went back to reconnect, it finally worked! I'm surprised how difficult it was to figure out this simple step, but I've been able to successfully sync 3 clients to their PayPal with this method. Hope this helps!

That did the trick! Thank you so much @rotanzdesign.

And thank you @brandonhendrickson for posting this!

I just wanted to provide an update to this thread. I am currently working with a non-profit who did not have a debit card and no one wanted to provide a personal debit card. So I figured out a work-around. I logged into their PayPal account (with permission of course) and applied for the PayPal business/ debit card.  I tried connecting again and it worked! No need to wait for the card to arrive, I guess you just need some kind of card on file, even if it's the PayPal card itself. Hope this helps someone else!