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Video thumbnail images don't show up

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Hi, when i upload thumbnail images to embedded vimeo videos there is around a 50% chance they will actually show onscreen. Why is this? Do they have to be a specific size/format? It's very frustrating. They are visible on the thumbnail section of the video edit area, but they are not visible on my site. Is this a known issue?

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Hi, just in case anyone else has this issue... I solved it by using thumbnails exactly the same size as the video clip. When it said 'resizing and processing' I assumed you could use an image of any size. However  the squarespace resizing leads to an image which doesn't load properly. I guess this is a bug? Best to use an image that does not need to be resized at all.

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