Jump to content
Search In
  • More options...
Find results that contain...
Find results in...
Advanced Search

Multiple Shipping Addresses


GaryG

Recommended Posts

I have a floral company operating on the Squarespace platform and sometimes customers purchase multiple arrangements going to different addresses all in the same order. For example, for Mother's Day the same customer may order an arrangement for their mom and grandmother, both going to separate addresses, but paid for on the same order. Is there a way to get a separate shipping address per item versus collecting all the shipping information generally at the end? Or is there a way to turn of collecting the shipping address (which we could rather build into a form)? Our overall goal is that we’ll be able to more efficiently track and fulfill deliveries as separate orders. 

I reached out to squarespace and they advised this was not something they offered, which is a bit shocking. Are there other companies out there that have this issue and/or workarounds? Any guidance would be GREATLY appreciated. 

Link to post
  • Replies 3
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Popular Posts

Hi Gary Here are a couple of ideas to get the conversation started but it may help if you include a link to your website so that we can see the context. Add a Custom Product Form to each pro

Hi Gary

Here are a couple of ideas to get the conversation started but it may help if you include a link to your website so that we can see the context.

Add a Custom Product Form to each product. You can then collect delivery dates, addresses and contact information for each arrangement separately. If the arrangements are added as Service Products, customers will not be prompted for shipping information again on the checkout page. This will allow customers to add multiple arrangements with different delivery dates or addresses to a single order.

If you enable Express Checkout, customers will be sent directly to the checkout as soon as they add a single product to their cart. This will avoid shipping confusion but may also prevent you upselling other items, unless these are added as product variants.

If neither suit your circumstances, you may need a custom solution.

-Paul

sf-digital-signature-logo-email145.png.46606a2288a2847f44d81b9b7b58f3a5.png
Hi, I'm Paul, founder of SF Digital, a specialist company helping Squarespace users by building the features that Squarespace didn't include.
Explore our range of Squarespace Extensions, including the Wishlist, and Datepicker Extension or book a Squarespace Expert for 1:1 help. Note that links in my posts may be affiliate links.

Link to post

Hi Paul, 

Thanks so much for your advice! We do currently have a form set up for each item to collect information. Inputting the products as services is something I hadn't thought about though - that would help with eliminating the confusion of double address collection. The challenge is when someone orders multiples of the same item, say 8 plants and the form only collects one address (vs 8 separate shipping locations). Perhaps we could just disclaimer the heck out of it asking customers to add items separately to the cart.  Our website is STEMSWAG.CO. Let me know if you think of anything else or have custom options that you think might work well for us. I really appreciate it! 

Link to post
  • 3 weeks later...

We are in the same boat...really struggling to make Squarespace Commerce work for deliveries....also, quite frustrated with the rudimentary state of the iOS app.

For one, in the iOS Commerce app, you cannot collect a DELIVERY DATE from customers and then sort all orders by DELIVERY DATE.  Orders are fixed and sorted by ORDER DATE only, which isn't useful if your fulfillment strategy operates off of DELIVERY DATE.  So now, we have to create second order tracking system with which we can sort all orders by DELIVERY DATE so we know when to fulfill the orders.

If you use a Custom PRODUCT FORM on a product page, that data does not show up in the Orders CSV file.  It would be nice if the data variables that were captured in the Custom Order Form would be ported to the CSV file, because then we'd have some way to sort by DELIVERY DATE.

If you create a Custom CHECKOUT FORM and collect delivery date here, it WILL show up in the Orders CSV file however if using a Delivery Checkout Form you can't disable the standard SHIPPING FORM in checkout, so this confuses customers....having two separate requests for Shipping and Delivery addresses.

I really don't think that Squarespace Commerce is quite ready for true order management, particularly for those businesses who offer delivery or need to manage order data in any way....Squarespace just doesn't offer any flexibility for sorting or displaying order data columns.

Perhaps a Shopify integration with a Squarespace site would be a possible solution.  We will see...

 

Edited by cetanorak
Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment


×
×
  • Create New...