beginnercss Posted May 5, 2020 Share Posted May 5, 2020 Hi everyone, I am growing frustrated with the fact that text boxes and gallery/slideshows on two different blog posts on my site are overriding/replacing each other. On one day each of the posts will look fine. However, this morning, all of the text on blog post A replaced all of the text on blog post B. In another case, all of the photos in the slideshow on blog post B replaced all of the photos on blog post A. Keep in mind that when I create new blog posts, I duplicate an existing post so that I can keep the formatting and headings. Upon duplicating a post, I replace all of the body text and images, URL, thumbnail, etc. Perhaps the duplicating function is contributing to the overriding? I would be surprised if this is the case though ... the URLs are unique to each post and I don't think the text boxes and slideshow galleries are linked in any way. Wondering if anyone can help with how to fix this. I have reached out to Squarespace support as well. Thank you in advance. Example: Link to comment
tuanphan Posted May 6, 2020 Share Posted May 6, 2020 Today I also had a strange problem with portfolio title, changed its name, and then it returned to its original name. I think bug from SS system. You can contact Squarespace Customer Care. Email me if you have need any help (free, of course.). Answer within 24 hours. Or send to forum message Contact Customer Care - Learn CSS - Buy me a coffee (thank you!) Link to comment
bmark Posted May 29, 2020 Share Posted May 29, 2020 The same issue is happening for me. All text and image blocks of one published blog post were suddenly replaced by the text and images of a completely different blog post that was still in draft mode. Even more strangely, when that happened the original draft blog post reverted to a draft many prior saves earlier. I cannot account for how this happened, but I am fairly certain that it was not an error of mine. It would have been impossible for me to even do it. I have a ticket in and I am waiting to hear back from Squarespace now, but it has been several hours. Link to comment
tuanphan Posted May 30, 2020 Share Posted May 30, 2020 Yes. same problem today :( Contact SS Customer Care. Email me if you have need any help (free, of course.). Answer within 24 hours. Or send to forum message Contact Customer Care - Learn CSS - Buy me a coffee (thank you!) Link to comment
AhoyCHS Posted June 12, 2020 Share Posted June 12, 2020 We've been dealing with this issue since March. Successfully published posts are being overwritten weeks later with other random content. Old drafts that have been deleted have self-published twice now. Images on published posts have disappeared with a "Item cannot be located" error message. Link to comment
derricksrandomviews Posted June 12, 2020 Share Posted June 12, 2020 Is there a pattern here? It would help to know what template everyone is using who has had this problem. It may be confined to 7.1 or 7.0 or a certain template family. I have not had this issue, not that I am aware of, and I have a lot of blog posts, close to 80 of them, with some quite large on Avenue. I never duplicate a page, always start from scratch, but I use Libreoffice to write it and then I copy and paste into the blog. Link to comment
AhoyCHS Posted June 12, 2020 Share Posted June 12, 2020 It's not confined to a specific template. We had this issue in our old template, and as a result were convinced by Squarespace support staff to upgrade and completely rebuild our site in 7.1, where we are suffering more instances of the exact same issue. We suffered massive content loss, both in the form of missing images and spontaneous overwriting of existing content to a whopping 6 blog posts last night alone. Link to comment
BenMcKenna Posted June 16, 2020 Share Posted June 16, 2020 This just happened to me (on 7.1). I had a massive blog post in my drafts, meticulously formatted... and it just got completely erased by a smaller post I was editing. I want to cry. I spent HOURS on that post, and it's not cached ANYWHERE. Seriously. Not. Good. Enough. Link to comment
raf Posted October 15, 2020 Share Posted October 15, 2020 Hi guys, has this issue been resolved? I have several sites constructed for clients in SS. One of them is suffering from random words being replaced. Very weird and hard to duplicate. But quite frustrating for both of us. Link to comment
Featured Comment Susana_SQSP Posted October 15, 2020 Featured Comment Share Posted October 15, 2020 Hey everyone, Thanks for posting about the issues you have been experiencing with your blog posts. Since this may involve some troubleshooting and be specific to some settings, please reach out to the Squarespace Customer Support team directly for personalized assistance. With this, we will be closing this post. Link to comment
Recommended Posts
Archived
This topic is now archived and is closed to further replies.