Jump to content

orders not showing up in order tab

Recommended Posts

  • Replies 3
  • Created
  • Last Reply

Top Posters In This Topic

Popular Days

Top Posters In This Topic

Squarespace Customer Support should always be your first stop for questions about your site or account. You can reach out to them here
 

Improve your online store with our extensions.
About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Buy me a coffee

Link to comment

I understand, especially as online chat has reduced hours. However, it is impossible for us to troubleshoot this particular issue because we cannot logon to your site.

Check the order reference number. If someone legitimately placed an order via your Squarespace website, you will see the order number:

  • in the Orders panel
  • in an email entitled "A New Order Has Arrived"
  • in the payments panel of your payment provider (Stripe or PayPal)

If you cannot locate these, the order is unlikely to have been processed. I would suggest you wait until you have spoken to Squarespace before accepting a screenshot as evidence of an order.

Improve your online store with our extensions.
About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Buy me a coffee

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.