KJMO Posted April 30, 2020 Share Posted April 30, 2020 Site URL: https://estatesalepros.online/shop Hi everyone. Our background: we are an Estate Sale company where we used to do in-person sales but since COVID19 we have been doing 3-day-sales online with our new Squarespace website. We have ~400-800 items available for each sale and typically only one quantity of each item. We have a large following of 12,000+ people that we email about each sale we have. Our issue: We are getting A LOT of complaints from our clients about having items "taken" from their cart during checkout. they would enter their information during checkout and then someone else would beat them to the punch on purchasing that item, only to be notified when clicking the "purchase" button. As a result, people are unsubscribing to our mailing list and we are loosing customers... and this time we DO NOT want to loose our valued customers... especially when they have been shopping with us for 20+ years! Our question: Im wondering if there is a way we can have a notification on items saying someone has this item in their cart (similar to what ETSY does) or better yet, freeze a product and prevent the item from being added to another's cart when another customer is in the checkout phase. At this point, we would rather the item be unavailable if someone has it in their cart.. and have the item be reintroduced to the store if someone changes their mind, then having upset people be able to add everything under the sun added to their cart and loose out on their favourite items. What we have done is be transparent with our customers in our emails, providing a "shopping advisory", letting them know how the store works and that no item is safe or guaranteed until you have your email receipt. A bit of a longwinded question, but I look forward to your feedback. Any other recommendations are welcome. Link to comment
This topic is now archived and is closed to further replies.