ConCultura Posted April 30, 2020 Share Posted April 30, 2020 Hello, I was wondering if anyone else is having issues saving edits? For the last hour I've had a popup read "Couldn't save information: Try reloading the page. If the problem persists, contact us." I've tried several times without success. Also, what is going on with customer support?? I emailed them and got an automated response of "Hi there, This email address no longer accepts incoming messages, please note that there will be no response to this email." I've tried to contact them this entire month through the chat option and at different times during the open times they posted but it always says closed. Anyone know how I can speak to an actual support person? Link to comment
paul2009 Posted April 30, 2020 Share Posted April 30, 2020 You can contact Customer Support using this link 24/7. About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. Content: Links in my posts may refer to SF Digital products or may be affiliate links. Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.Improve your online store with our extensions. Link to comment
icenet333 Posted April 30, 2020 Share Posted April 30, 2020 I'm have the same problem. @paul2009 The link you provided has a list of common error messages but this one isn't listed. Please advise. Thank you. Link to comment
paul2009 Posted May 1, 2020 Share Posted May 1, 2020 @icenet333 this was an issue yesterday. If you are still experiencing this, please contact Customer Support. About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. Content: Links in my posts may refer to SF Digital products or may be affiliate links. Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.Improve your online store with our extensions. Link to comment
icenet333 Posted May 3, 2020 Share Posted May 3, 2020 On 5/1/2020 at 12:44 AM, paul2009 said: @icenet333 this was an issue yesterday. If you are still experiencing this, please contact Customer Support. Working now. Thank you. Link to comment
Paolachka Posted August 9, 2022 Share Posted August 9, 2022 On 5/1/2020 at 10:44 AM, paul2009 said: @icenet333 this was an issue yesterday. If you are still experiencing this, please contact Customer Support. Hello, I have the same problem, can you help me to solve it, please? Link to comment
creedon Posted August 9, 2022 Share Posted August 9, 2022 2 hours ago, Paolachka said: Hello, I have the same problem, can you help me to solve it, please? The issue you are/were having may have been resolved. Please see the following. Find my contributions useful? Please like, upvote, mark my answer as best , and see my profile. Thanks for your support! Link to comment
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