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Vimeo Issue - Basic Account Not Supported?

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Site URL: http://www.norcalsaw.com

Hey, Just came across a strange issue that I have never experienced before with embedding videos.  Trying to add a short video to the background of a banner and am getting and error that says "Vimeo basic accounts are not supported. Please share a different video from a different account".  This has never made a difference before. . .

Video was recently uploaded and it is set to public at https://vimeo.com/413284151.  I closed out the dialog box and no background video appears on the Home page banner.

Template - Hayden.

Many thanks for any help you can provide!

VimeoIssue.png

Edited by SteveHumphries
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  • 1 month later...
On 4/30/2020 at 5:06 PM, SteveHumphries said:

Thank you for the quick reply!  By chance do you know the thought process behind that specific limitation? (A Vimeo Plus plan or higher is required for background videos from Vimeo)

For a background video, you will want all player elements to be hidden and you will want the video to autoplay and autoloop. Vimeo only offer these features if you are on a Plus, PRO, Business, or Premium plan, hence the limitation.

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27 minutes ago, jastescott said:

Does needing an upgraded Vimeo account also pertain to embedding videos to a regular gallery page?

You should be able to add videos to a Squarespace 7.0 gallery on any Vimeo plan. If you're having difficulty with a specific video, log on to Vimeo and check that you have enabled embedding of this video.

vimeo-enable-embedding-soundfocus-digital.png.e2f18763b223475e15ffdac07dc1ef53.png

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About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

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  • 8 months later...
3 minutes ago, DannyBottonPro said:

I don't understand why does this happen

There's currently a bug. They're working on a fix. See this thread:

 

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About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Buy me a coffee

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