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Site with 'www' does not work

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Site URL: https://standrewschurch.org.nz


We just upgraded from version 5 to version 7.1. We finally went live few days ago.

However I noticed that if we type with 'www', it always goes to the Squarespace "You're almost there".

The DNS settings are all green and correct.

Also I had to un-check "Use WWW Prefix". With this option checked, the site always showed "You're almost there" page.

So to summarise:
With "Use WWW Prefix" checked:

standrewschurch.org.nz -> shows "You're almost there" page.

www.standrewschurch.org.nz -> shows "You're almost there" page.

With "Use WWW Prefix" unchecked:

standrewschurch.org.nz -> working.

www.standrewschurch.org.nz -> shows "You're almost there" page.

What we want is that the website should show correctly with and without 'www'.

Thank you so much.


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Thank you for your reply.

Yes we do have www in our DNS setting in our domain provider.

There are 2 CNAME settings:

(Unique code).standrewschurch.org.nz -> verify.squarespace.com

www.standrewschurch.org.nz -> ext-cust.squarespace.com

We did also ask to the support helpdesk but their response suggested to the domain provider settings. But they could not help much.

I also asked the domain provider, they also said that the settings are all good. Also suggested to ask Squarespace.



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