Dan_Outcast Posted April 19, 2020 Share Posted April 19, 2020 Site URL: https://www.crossfitswansea.com/store I've set up a store on my site to sell digital training programs. The thumbnails show up fine on my desktop PC, iMac and android phones but don't appear on my iphone XR using os 13.3 or ipad. I've tried all image formats, jpg, gif, png but none seem to work. Any ideas? Link to comment
SMFulton3 Posted August 4, 2020 Share Posted August 4, 2020 I'm curious that no one from Squarespace has responded to this inquiry, and it was posted April 19. Is there an issue we should know about regarding images in the Bedford template and iOS devices? Link to comment
CatherineJoMorgan Posted August 19, 2020 Share Posted August 19, 2020 FWIW, I just discovered an issue with my android phone and tablet, using Chrome browser, showing only the first image in a summary block list. It was fine earlier. Apparently this is an issue with the latest Chrome android update, and is resolved by uninstalling the updates. This takes Chrome back to its "factory version" and for me, did resolve the problem. So I'm wondering if there's something similar with some iOS browser updates. You might try clearing your browser's cache on your devices, then setting either your phone or ipad back to its earlier version of your browser, then restarting it. If that resolves the issue, of course you can let Apple know, and put a note on your site to alert viewers. I just made such a note on one of the sites I maintain: phelps refinishing fuji spray/news-1/chrome-updates-on-android-can-keep-some-images-from-showing Link to comment
Featured Comment Susana_SQSP Posted August 20, 2020 Featured Comment Share Posted August 20, 2020 Hey everyone, Thanks for posting about the issues you have encountered! For these type of issues, since these may involve some troubleshooting and eventually be specific to only some users, reaching out to the Squarespace Customer Support team directly for personalized assistance would be the best approach. Also, I'd like to take this opportunity to point out that as per point 6 of the Squarespace Forum guidelines we don't usually track bug reports in this forum. For now, I am closing this post. Link to comment
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