GemmaMayCo Posted April 16, 2020 Share Posted April 16, 2020 Hi there, I've been trying to solve this myself for the past 2 days. When users access my website and sign up to my newsletter, they receive a confirmation that has my full personal address at the bottom of the email in the footer. It's labelled as a mailing address and I can't seem to find where I added it in the settings! How can I replace this or just reduce it to my local city/suburb? Have attached image to show what I mean. TIA! Link to comment
Hanz Posted June 15, 2021 Share Posted June 15, 2021 Totally with you, I have tried reaching the customer service but no response yet, I can get back to you if i get to know as well. www.hanzlearningsolutions.com Link to comment
paul2009 Posted June 15, 2021 Share Posted June 15, 2021 On 4/16/2020 at 3:17 AM, GemmaMayCo said: When users access my website and sign up to my newsletter, they receive a confirmation that has my full personal address at the bottom of the email. How can I replace this or just reduce it to my local city/suburb? Squarespace requires a full valid physical postal address to be displayed in the footer of the emails. This is because of anti-spam and privacy laws in various territories, including CAN-SPAM, CASL, and PECR. It also helps build credibility with customers, and can help your emails to avoid spam filters. However, I can understand why seeing your own address can be disconcerting. If you work from home and don't feel comfortable sharing your address there are a few ways to obtain an alternative address: PO Box - Lease a PO Box, which is a mailbox located within a post office. Since the address of your PO Box is separate from your personal contact information, many people consider this a good investment. Creative space - Pay for an address at a studio, office, or other shared space Third party - If you have an agent or business manager who represents you professionally, ask if you can use their address. Your business name and address are normally saved in Commerce > Customer Notifications > Business Settings. If you need further guidance about the settings, I recommend you reach out to Squarespace Customer Care. Improve your online store with our extensions.About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. Content: Links in my posts may refer to SF Digital products or may be affiliate links.Catch up on all the release notes and announcements 2023 [for Circle members only] (there's a public version here)Buy me a coffee Link to comment
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