jason_sparky Posted April 15, 2020 Share Posted April 15, 2020 Has anyone else noticed a major problem has occurred where any images with the 'enable lightbox' option are not loading or showing in pages? This seems to have started yesterday. I have contacted squarespace support but yet to hear back. The images do not show at all and have been replaced with a tiny grey square button which is barley visible. There has to be a coding error which Squarespace may not be aware of? Link to comment
ComteFaustian Posted April 15, 2020 Share Posted April 15, 2020 Yes, I just discovered it seems to be the lightbox feature as well. Everything was fine this morning. However, when I got on later, I had the small blank boxes. I tried different settings and options. Turning of the lightbox for each image block allowed the images to appear for me. I agree that it might be a coding error. Link to comment
ComteFaustian Posted April 15, 2020 Share Posted April 15, 2020 Also, I just changed the Content Section Padding in Styles from 25px to 26px and now every image and page loads correctly with the lightbox feature enabled. Try changing the padding to see if that helps. I'm not sure if this is temporary solution or the final solution but it is worth a try. Link to comment
mscotthay Posted April 15, 2020 Share Posted April 15, 2020 I'm having the same problem. Disenabling the light box function solved the problem, but since it's art that I want people to be able to see in a light box, I'll have to come back later, after issue is fixed, and reset the images. I appreciate the post and info from jason_sparky and ComteFaustian. Link to comment
palomamcclain Posted April 15, 2020 Share Posted April 15, 2020 Yes, same problem here! I don't have "Content Sections Padding" in Styles like ComteFaustian mentioned but I did find "Canvas Padding" and I adjusted it from 75px to 80px. My lightbox images are working now. I even changed it back to 75px and the images are still working! An odd little glitch. Link to comment
Featured Comment jason_sparky Posted April 15, 2020 Author Featured Comment Share Posted April 15, 2020 Good news, It appears that Squarespace has corrected the error. Below is the the response: ............................... After taking some time to review your site I can confirm this is related to an issue with lightbox images on our end. We’ve reported this to our Engineering team, and they’re currently prioritizing the issue. For the time being, I've refreshed your site on our end and can see the images loading. Are you able to check this on your end and confirm this is working as well. You may need to try to view the site in an Incognito window or clear the cache for your browser before checking:https://support.squarespace.com/hc/en-us/articles/115004581087-Troubleshooting-browser-issues Please keep in mind that there are many moving parts we need to address before we roll out a solution. We thoroughly test all fixes before they’re released to ensure they don’t affect other Squarespace components or customers. As a result, we can’t guarantee how long it will take to fix issues like the one affecting your site. Also, because of the volume of requests we receive, we can’t always follow up personally when the issue is resolved. That being said, customer bug reports are an important part of how we continue to improve our platform. If you come across any other unusual behavior, please let us know. In the meantime, if you have any additional questions or concerns don't hesitate to reach out. We're always available, 24/7, and here to help. Thank you, Link to comment
MikeThornton Posted April 28, 2020 Share Posted April 28, 2020 I am having a similar problem with lightboxes. In my case when you click on an image set as a lightbox, the background overlay (dark or light)comes up but the enlarged image no longer displays. I tried it on a different browser without success. I have looked in Styles and I do not have either Content Section Padding or Canvas Padding to adjust. Any ideas? Thanks, Mike Link to comment
ToddHenson Posted April 28, 2020 Share Posted April 28, 2020 Not sure if this will help, but my template also did not have Content Section Padding or Canvas Padding but I took what I'd read above and added the following in Design / Custom CSS: /* Image lightbox setting */ .sqs-lightbox-overlay { background: white !important; opacity: 1 !important; padding: 26px; } The key was the "padding: 26px". The rest (background, opacity) was stuff I'd already been using. You could try with or without that. I don't know if this will work with all templates, so your mileage may vary. Link to comment
SGran Posted September 5, 2020 Share Posted September 5, 2020 I'm having this issue, even after adding the CSS code. This seems to only be a problem in Chrome--but that's a big problem because so many people use Chrome. I guess SquareSpace hasn't and isn't fixing the problem?? Link to comment
Featured Comment Susana_SQSP Posted September 8, 2020 Featured Comment Share Posted September 8, 2020 Hi everyone, Thanks for posting about this issue. Since this may involve some troubleshooting and be specific to only some users, please reach out to Squarespace Customer Support team directly for personalized assistance. For now, I will be closing this post. Link to comment
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