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Images not showing - Enable lightbox error

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Has anyone else noticed a major problem has occurred where any images with the 'enable lightbox' option are not loading or showing in pages? This seems to have started yesterday. I have contacted squarespace support but yet to hear back.

The images do not show at all and have been replaced with a tiny grey square button which is barley visible. There has to be a coding error which Squarespace may not be aware of?

Images not loading - error.jpg

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I'm having the same problem. Disenabling the light box function solved the problem, but since it's art that I want people to be able to see in a light box, I'll have to come back later, after issue is fixed, and reset the images. I appreciate the post and info from jason_sparky and ComteFaustian.

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Yes, same problem here! I don't have  "Content Sections Padding" in Styles like ComteFaustian mentioned but I did find "Canvas Padding" and I adjusted it from 75px to 80px. My lightbox images are working now. I even changed it back to 75px and the images are still working! An odd little glitch.

Edited by palomamcclain
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  • 2 weeks later...

I am having a similar problem with lightboxes. In my case when you click on an image set as a lightbox, the background overlay (dark or light)comes up but the enlarged image no longer displays. I tried it on a different browser without success.

I have looked in Styles and I do not have either Content Section Padding or Canvas Padding to adjust.

Any ideas?





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Not sure if this will help, but my template also did not have Content Section Padding or Canvas Padding but I took what I'd read above and added the following in Design / Custom CSS:

/* Image lightbox setting */
.sqs-lightbox-overlay { 
  background: white !important;
  opacity: 1 !important;
  padding: 26px;

The key was the "padding: 26px". The rest (background, opacity) was stuff I'd already been using. You could try with or without that. I don't know if this will work with all templates, so your mileage may vary. 

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  • 4 months later...

I'm having this issue, even after adding the CSS code. This seems to only be a problem in Chrome--but that's a big problem because so many people use Chrome. I guess SquareSpace hasn't and isn't fixing the problem??

Edited by SGran
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