BlakeHannah Posted April 8, 2020 Share Posted April 8, 2020 Is there a way or are there plans to allow for custom "from" email addresses on form submissions? If I make a form for a customer to receive and a user submits a form, the customer sees an email from Squarespace, not from their email or some other address that would make sense for the person receiving the filled form. I have several use cases where the person receiving the filled form is possibly a client, or end user that doesn't know of Squarespace and I have to explain why they are getting emails from this address. But more importantly, I want the filled form submissions to look more professional if they are coming from a related address and nor from no-reply@squarespace.info. Link to comment
dotexe Posted June 22, 2020 Share Posted June 22, 2020 (edited) I have the exact same question, when a visitor submits the "Contact Form" the email is sent from "no-reply@squarespace.info" and the FROM NAME is "SQUARESPACE" , this is a big problem because it doesn't look professional and doesn't fit with the website's domain and branding and i had to explain to my client many times that "squarespace.info" is the website host email, one of them even blocked it thinking its spam! i really hope there is a solution for this, for some of us this is a major issue ! anyone have a solution for this ? thanks Edited June 22, 2020 by dotexe Link to comment
paul2009 Posted June 22, 2020 Share Posted June 22, 2020 (edited) On 4/8/2020 at 1:57 AM, BlakeHannah said: Is there a way or are there plans to allow for custom "from" email addresses on form submissions? No, you cannot change the "From" address on Form Submission emails. These arrive from form-submission@squarespace.info. The only way to change this is to send the emails to a third-party automated service and then forward them on. However, you can change the email address that appears on Email Notifications generated by Commerce, for example: Order confirmed Ready for pickup Order fulfilled Order refunded Digital downloads Donation confirmed Payment declined Product not available For more details see Reply-To and From Email addresses. Edited September 28, 2022 by paul2009 Original thread was deleted About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. Content: Links in my posts may refer to SF Digital products or may be affiliate links. Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.Improve your online store with our extensions. Link to comment
dotexe Posted June 26, 2020 Share Posted June 26, 2020 On 6/22/2020 at 8:58 PM, paul2009 said: See the response in this thread: Thanks for the response Paul, that's very disappointing, i do hope squarespace implements this in the future Link to comment
Wojciech Posted July 8, 2020 Share Posted July 8, 2020 Hello, do we have any solution for that problem? Link to comment
melamint Posted September 28, 2022 Share Posted September 28, 2022 Is this topic solved? Link to comment
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