Jump to content

Squarespace Form Submission - Custom From Email Address

Go to solution Solved by paul2009,

Recommended Posts

Is there a way or are there plans to allow for custom "from" email addresses on form submissions? If I make a form for a customer to receive and a user submits a form, the customer sees an email from Squarespace, not from their email or some other address that would make sense for the person receiving the filled form. I have several use cases where the person receiving the filled form is possibly a client, or end user that doesn't know of Squarespace and I have to explain why they are getting emails from this address. But more importantly, I want the filled form submissions to look more professional if they are coming from a related address and nor from no-reply@squarespace.info.

Screen Shot 2020-04-07 at 7.56.23 PM.png

Link to comment
  • 2 months later...
  • Replies 7
  • Views 4.6k
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Posted Images

I have the exact same question, when a visitor submits the "Contact Form" the email is sent from "no-reply@squarespace.info" and the FROM NAME is "SQUARESPACE" , this is a big problem because it doesn't look professional and doesn't fit with the website's domain and branding and i had to explain to my client many times that "squarespace.info" is the website host email, one of them even blocked it thinking its spam!

i really hope there is a solution for this, for some of us this is a major issue !

 

anyone have a solution for this ? thanks

Edited by dotexe
Link to comment
  • Solution
On 4/8/2020 at 1:57 AM, BlakeHannah said:

Is there a way or are there plans to allow for custom "from" email addresses on form submissions?

No, you cannot change the "From" address on Form Submission emails. These arrive from form-submission@squarespace.info. The only way to change this is to send the emails to a third-party automated service and then forward them on.

However, you can change the email address that appears on Email Notifications generated by Commerce, for example:

  • Order confirmed
  • Ready for pickup
  • Order fulfilled
  • Order refunded
  • Digital downloads
  • Donation confirmed
  • Payment declined
  • Product not available

For more details see Reply-To and From Email addresses.

Edited by paul2009
Original thread was deleted

Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional.

Link to comment
  • 2 weeks later...
  • 2 years later...
  • 9 months later...
  • 10 months later...

Create an account or sign in to comment

You need to be a member in order to leave a comment


×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.