Jump to content
Search In
  • More options...
Find results that contain...
Find results in...
Advanced Search

Help... 7.1 Editor is ridiculously SLOW


Recommended Posts

Hi all,

New here on Squarespace forum 👋

First, a little background. I used to have few Squarespace sites years ago and recall the experience of editing sites was great back then. I don't recall having issues with those sites. This week, I've been setting up a new website project on Squarepace, but I'm sad to say, the site editing experience has been an absolute horror so far.

I can really relate to the experiences people on this thread have had.

Now, I don't know if it's due to the 7.1 editor or something else, but quite frankly - the unresponsiveness and unreliability of the editor is just terrible. Editing a block keeps getting stuck on editing or when I try to save some edits I made. Sometimes the whole block disappears suddenly.. there seem to be several issues at play. It just gets completely unusable at points. Which is a shame.

Based on my short experience (started building a site this week), Firefox on Mac seem to work best. Chrome and Safari have even more issues. But even with Firefox, I'm constantly running into problems while editing something. I'd like to run a blog, but it now worries me that if I write (or edit) a post, it might just disappear suddenly / not save the new post at all. Probably need to write it on some other software first, just to have backup in case something goes bad.

I do realize, 7.1 is quite new and some bugs are to be expected. But honestly, at this moment, it just feels almost unusable at points. Please Squarespace - you need to fix this 😕

PS. Clearing browser cache did not solve the issue for me. I'm still seeing blocks get stuck in editing, saving, etc. See the picture for reference.

Screenshot 2021-07-23 at 10.35.02.png

Edited by Juha
Link to comment
  • 2 weeks later...
  • 4 weeks later...

Oh my goodness, I thought I was the only one! It is actually ridiculous how slow the editor is and how many times it's crashed for me. I tried to clear my cache and it made absolutely no difference. It is so disappointing because I want to use Square Space but wow the frustration of doing such small tasks is just not worth it.

I've also contacted the support team 4 times on seperate occasions and they have not been helpful at all. Basically just told me they can't replicate my issue so theres nothing they can do and that was the end of that.

 

If you're jumping on square space now please be aware of this, it so not worth the headache.

Link to comment
  • 3 weeks later...

I run firefox on windows. I can edit with squarespace fine up to a point and then it starts lagging. Worst of all, it affects the rest of my firefox tabs. It's like it hogs all the resources. As I typed this, I had to wait for it to catch up every few words so it must be something with their back end. I tried it on edge and it was exactly the same. I have to wait for things to catch up just to click a button.

My pc isn't a slouch. I run a ryzen 5800x 8 core with 64gb of ram and I have a 24gb rtx 3090

Link to comment

Site URL: http://Catology.org

I need some help, and so far I cannot get through to customer service.

When I try to edit my blog page, initially everything is fine. Then there starts being a delay between when I type and when the words appear. Eventually everything freezes. If I save, then refresh, things will work again for a few minutes, then start getting slow again.

I have tried this on multiple computers, and with every browser, and it still happens. This only happens when I edit and try to type in the blog. I have no problems anywhere else.

Link to comment

I found this thread because I too am having incredibly noticeable issues with the speed of the Squarespace editor. For me it's been the entire month of September basically. Specifically I have the issue where typing starts to lag, and it's unbearable. It usually starts after working for a few minutes. If I switch browsers or refresh or switch computers I get another few minutes of work time before it starts to lag again (words showing up seconds after typing them).

Clearly this specific issue is new based on what everyone is saying. Has Squarespace responded with admitting to the issue yet? Any fixes yet? Thanks!

Link to comment

I think I found a work around to this problem. I noticed that the lagging happens on blog pages that have multiple entries that utilize thumbnails. When you are in the blog editor the left hand frame shows a lists of all the posts and loads all the thumbnails as a visual aid to help differentiate between each post at a glance. I find that the lag is caused by the editor loading all these thumbnails. 

My work around is to click on the blog you wish to edit. The left frame shows all the blog posts and the right panel will display a web-page summary that can be seen online. Rather than select which blog post you wish to edit using the left frame click the "Pages" back button. It'll cycle back to the home menu but your summary page will remain in the right frame. Find your blog post through the right page and edit it from there.

If you are creating a new blog post, use the left frame to create a new page to the point where you can click out to "Pages" and still edit your new post.

I have found that this mitigates the lag issue. I hope that Squarespace implements a means of turning off thumbnails in the left frame because this appears to be what is causing all the slow down.

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

×
×
  • Create New...