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Logo image file not uploading


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Hi there,

I'm having trouble uploading my image file for the logo on my page.

I've tried to upload several files and the error 'file processing failed' keeps returning.

The logo files are .png and under 3MB

Can anyone help?

Thanks,

MD

Screen Shot 2020-04-05 at 1.41.18 pm.png

Screen Shot 2020-04-05 at 1.43.29 pm.png

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Hi there, I'm having trouble uploading my image file for the logo on my page. I've tried to upload several files and the error 'file processing failed' keeps returning. The logo files a

Having this problem with multiple file types and sizes...

Posted Images

Similar issues happening, currently waiting for someone to respond to my ticket about it.

 

logo upload error 3.png

logo upload error 4.png

Update: Was told the issue is associated with broader connectivity problems they're trying to resolve. We'll see...

Edited by davvify
Ticket Update
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Hi, I currently have a client having the same issue. She can't upload images as individual images or gallery. In Chrome, Safari and tried incognito windows. Has this been addressed yet?

IMG_2441.jpeg

Screen Shot 2021-05-05 at 10.23.32 AM.jpeg

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I haven't been able to upload a logo for over a month now and I'm getting the same messages as everyone else - does anyone have a solution that works for them? I've tried every browser and incognito tabs.

Thanks!

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Hey all!

I've only had this issue with logos, favicons, banners, etc.

There is a VERY simple fix: your file size is too large. Since these are embedded images meant for sharing or (as with favicon) to appear in your tab, they need to be super dooper small, and you probably want them in 72 dpi.

 

Just RESIZE!

Hope this helps,

Egon

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