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mdau

Logo image file not uploading

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Hi there,

I'm having trouble uploading my image file for the logo on my page.

I've tried to upload several files and the error 'file processing failed' keeps returning.

The logo files are .png and under 3MB

Can anyone help?

Thanks,

MD

Screen Shot 2020-04-05 at 1.41.18 pm.png

Screen Shot 2020-04-05 at 1.43.29 pm.png

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I am also having this issue but with gallery images. I've tried different file formats and sizes. I've even tried using the search feature and choosing one of the Unsplash images, but nothing works. Any ideas?

Images not uploading.JPG

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Posted (edited)

Similar issues happening, currently waiting for someone to respond to my ticket about it.

 

logo upload error 3.png

logo upload error 4.png

Update: Was told the issue is associated with broader connectivity problems they're trying to resolve. We'll see...

Edited by davvify
Ticket Update

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Hi All,

I am also having this issue - looks like it is quite a recent issue.

Did they put a timescale on it by any chance?

Thanks

J

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