mdau Posted April 5, 2020 Share Posted April 5, 2020 Hi there, I'm having trouble uploading my image file for the logo on my page. I've tried to upload several files and the error 'file processing failed' keeps returning. The logo files are .png and under 3MB Can anyone help? Thanks, MD mousekitchen 1 Link to comment
Dex_M Posted May 31, 2020 Share Posted May 31, 2020 I am also having this issue...has there been any resolution? Link to comment
HappyDogMarketing Posted June 4, 2020 Share Posted June 4, 2020 I am also having this issue but with gallery images. I've tried different file formats and sizes. I've even tried using the search feature and choosing one of the Unsplash images, but nothing works. Any ideas? Link to comment
Guest Posted June 4, 2020 Share Posted June 4, 2020 (edited) Similar issues happening, currently waiting for someone to respond to my ticket about it. Update: Was told the issue is associated with broader connectivity problems they're trying to resolve. We'll see... Edited June 4, 2020 by davvify Ticket Update Link to comment
JFowler Posted June 4, 2020 Share Posted June 4, 2020 Hi All, I am also having this issue - looks like it is quite a recent issue. Did they put a timescale on it by any chance? Thanks J Link to comment
Guest Posted June 4, 2020 Share Posted June 4, 2020 I have managed to upload my images now so may have recently been resolved? Link to comment
oscarsphere Posted July 29, 2020 Share Posted July 29, 2020 Same issue here. Can't upload logo :( Link to comment
tuanphan Posted August 3, 2020 Share Posted August 3, 2020 Please contact Squarespace Customer Care (Livechat/Email) Email me if you have need any help (free, of course.). Answer within 24 hours. Or send to forum message How to: Setup Password & Share url - Insert Custom CSS - Page Header - Upload Custom Font - Upload File - Find Block ID - Contact Customer Care Link to comment
Debjit Posted February 19, 2021 Share Posted February 19, 2021 I got it to work by resizing/compressing the picture to be a much smaller file size! Link to comment
codypearcedesign Posted March 16, 2021 Share Posted March 16, 2021 Having this problem with multiple file types and sizes... chrisdwells_ 1 Link to comment
qsgroup Posted April 29, 2021 Share Posted April 29, 2021 having this issue, squarespace still hasnt fixed it in more than a year. Like half the other issues they have. Link to comment
creedon Posted April 29, 2021 Share Posted April 29, 2021 @qsgroup Please post your file here. Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects. Link to comment
angushume Posted May 3, 2021 Share Posted May 3, 2021 I do not seem to be able to upload images today either. Gives a processing error in both Chrome and Safari. Link to comment
KristenW Posted May 5, 2021 Share Posted May 5, 2021 Hi, I currently have a client having the same issue. She can't upload images as individual images or gallery. In Chrome, Safari and tried incognito windows. Has this been addressed yet? Link to comment
Khillmann Posted May 8, 2021 Share Posted May 8, 2021 I haven't been able to upload a logo for over a month now and I'm getting the same messages as everyone else - does anyone have a solution that works for them? I've tried every browser and incognito tabs. Thanks! Link to comment
Daymaker Posted May 10, 2021 Share Posted May 10, 2021 Hey all! I've only had this issue with logos, favicons, banners, etc. There is a VERY simple fix: your file size is too large. Since these are embedded images meant for sharing or (as with favicon) to appear in your tab, they need to be super dooper small, and you probably want them in 72 dpi. Just RESIZE! Hope this helps, Egon Link to comment
Guest Posted June 24, 2021 Share Posted June 24, 2021 I have tried everything and I keep getting the same 401 error code. Waiting on a response from someone from squarespace to reply to my message. Is there a customer servicer number anywhere?? Link to comment
lilliannnn Posted October 26, 2021 Share Posted October 26, 2021 still having the same issue Link to comment
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