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Logo image file not uploading

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  • 1 month later...

Similar issues happening, currently waiting for someone to respond to my ticket about it.


logo upload error 3.png

logo upload error 4.png

Update: Was told the issue is associated with broader connectivity problems they're trying to resolve. We'll see...

Edited by davvify
Ticket Update
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  • 1 month later...
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  • 1 month later...

Hey all!

I've only had this issue with logos, favicons, banners, etc.

There is a VERY simple fix: your file size is too large. Since these are embedded images meant for sharing or (as with favicon) to appear in your tab, they need to be super dooper small, and you probably want them in 72 dpi.



Hope this helps,


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  • 1 month later...

I have tried everything and I keep getting the same 401 error code. Waiting on a response from someone from squarespace to reply to my message. Is there a customer servicer number anywhere??

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  • 4 months later...

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