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uploaded new image of product, but shows up as old image on linked pages

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Site URL: http://www.leilanijensen.com/


I uploaded a new main view of a pair of earrings here-

http://www.leilanijensen.com/whats-new/clarity-earrings and the top image looks good, but in other places , such as here-

http://www.leilanijensen.com/whats-new it still shows up as the older, darker version of the image. 

Same with here-


and here



so the place where I can go close up looks good and is the new, lighter and crisper image, but in the other places it is wrong. I see only one way to change the image, which is the upload it but why is that new image not populating over? On the pages where it is a thumbnail it looks way different and not like the same image. Either it is not changing the image,and using the older one, or the color is very different.

What do I do?





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If you deleted the original image and the re-uploaded you may have lost your category tag, so your summary/collection/index pages are not updating. Make sure everything is okay. I don't think you need to upload to the other pages, not sure because I can't see for sure what kind of pages or blocks the page is on . 

Edited by derricksrandomviews
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  • 2 weeks later...

Hi Leilani I had this problem too (summary blocks not displaying the product photo I wanted) and reached out to customer support. Here's the answer:

The images displayed at the Product Page, Summary Blocks and Product Blocks are the product thumbnail images (added to the "Options" tab of the product), check out this guide to edit this image: https://support.squarespace.com/hc/en-us/articles/205845358-Changing-a-product-s-thumbnail-image

When you add a new product, a product thumbnail image is added to the "Options" tab automatically, sourced from the images added to the product at the "Item" tab, however, if you edit the product images, the thumbnail will not update automatically.

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  • 8 months later...

Can someone from Squarespace please provide a proper answer to this problem? A website simply cannot have such caching issues or a persistent reference to resources that are meant to be deleted/replaced.

The answer currently provided is showing how to do things in an older version of the platform.

On updating the images for a product, all search results must reflect the thumbnail of the new image.

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  • 2 years later...

I actually went into the resources/gallery/Asset Library and deleted the old image and it STILL shows up. 

For my instance this is bad because I have a competitor threatening to sue me and I'm more than happy to accommodate their request but Squarespace is letting me down. It's going to be a big deal if I can't change it. 

Tony Barthel

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  • 6 months later...
  • 5 months later...

This sounds like the issue I'm having. I recently added a search box to my store page. The search results were coming back mostly with text only. I figure out that if I selected a featured image for each product, the image would appear in the search results. So far, so good. 

HOWEVER, I now want to change some of the images that show up in the search results. I have gone back to the product page, completely removed the old featured image from the product page, and selected a new thumbnail. No matter what I do, the old thumbnail image shows up in the search results. Is this simply not fixable? That seems absurd. The image is no longer on my product page. Why does it still show in the search results? Is there ANYTHING I can do to change this, short of deleting the product and starting over? What am I missing?

Thanks for any help you can give. And I know the search engine isn't great. I'm not expecting sophisticated searching. But it seems very BASIC to expect the search results to reflect what's actually on my site.

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