xstitchboutique Posted March 29, 2020 Share Posted March 29, 2020 I have a digital file product line that I sell. My problem is I personally do not have the digital file for the customer to download, it comes from the designer to my customer directly. So when entering the product, I can not make it a digital file without uploading an actual file. Therefore, I had to make it a physical product. Now my issue is even though I left it 0 lbs. for weight, my customers will still get charged a shipping fee. I cannot figure out how to make just a certain product category free shipping. None of the discount options work here. Any thoughts on how I can do this? Jennifer Link to comment
paul2009 Posted March 29, 2020 Share Posted March 29, 2020 You could make it a Service product. Since service products aren't shipped to customers, they don't require customers to pay for shipping or enter a shipping address at checkout. Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
xstitchboutique Posted March 29, 2020 Author Share Posted March 29, 2020 Thank you paul2009. I will give that a try! Link to comment
Daci Posted October 14, 2020 Share Posted October 14, 2020 Thank you Paul! Simple workaround! I tried to use an honor system for free shipping on certain products listed on my site but that didn't work. Thank you!!!! Link to comment
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