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SSL is still processing? Corona support site urgency!

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We're building a support site for a Corona support group and we have a domain that came with the account, but also a new one registered externally that needs to become the primary domain. We successfully connected the external domain and turned it to primary but SSL is after 24h still 'processing'. This gives us issues with 'unsafe website' warnings etc. How long does this take normally? Can this be rushed in this time of urgency in regards to Corona crisis? Thanks!

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