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nindit

Unable to upload product images

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I'm managing my Shop page and attempting to upload product images, most of which are under 5 MB. When the image upload is complete, there is no image – it's just a blank square with a light gray cross over it. And when I try to add meta data an error message appears, suggesting the image was not uploaded at all. Please advise... thank you!

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Well you have to remember to hit save after it uploads and while the image is uploading don't switch tabs to design or anything else, it stops the upload and you get that box with the line in it. Sometimes you have to refresh the page to see the image, not often but sometimes. 

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There was an issue during the period that you reported this @nindit. You can always check if there are issues by visiting https://status.squarespace.com/.

The details were:

Resolved - This incident has been resolved.
Mar 23, 11:16 EDT
Update - We are continuing to monitor for any further issues.
Mar 23, 11:11 EDT
Monitoring - We're investigating errors when uploading images to Squarespace sites.
Mar 23, 11:08 EDT

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