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Customer Account - Password length

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3 hours ago, Simon-JustGoodJuju said:

Site URL: https://www.justgoodjuju.com

Does anyone have any way to reduce the minimum required length of a Customer Account password?  Our customers are very vocal about how 10 characters is too extreme (it's more than Banks).  I get the need for strong passwords (given the PCI implications) but 10 is just too much.

Hi , I don't think so it's possible as Squarespace checks password length on backend 😞 so it seems not possible to lmit it.

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  • 11 months later...
On 3/20/2020 at 6:20 PM, Simon-JustGoodJuju said:

Does anyone have any way to reduce the minimum required length of a Customer Account password?  Our customers are very vocal about how 10 characters is too extreme.

The UK's Information Commissioner's Office (ICO) states that for online services that process personal data "You should set a suitable minimum password length (this should be no less than 10 characters)". The Squarespace policy helps to ensure that we are following this guidance and protecting our customers' personal data.

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