USPC Posted March 19, 2020 Share Posted March 19, 2020 Has anyone else encountered an issue with using the ShipStation extension not pulling product variants or images from the site? I've got support tickets out on both platforms, but they seem to be pointing the finger at each other rather than working on a fix for the last two weeks. Link to comment
swamis Posted March 31, 2020 Share Posted March 31, 2020 I have the same problem. Shipstation not showing product variants and images. Link to comment
Andrine Posted April 2, 2020 Share Posted April 2, 2020 Raises hands..... not fixed yet. Did you guys find any alternatives ? Link to comment
Proficiyo Posted April 6, 2020 Share Posted April 6, 2020 Yea I've been receiving the same problem Link to comment
DTGPrinting Posted April 23, 2020 Share Posted April 23, 2020 This is a known issue with Squarespace and Shipstation, but here's an easy workaround that's helped our shop. In the SKU for the product, just add the variants at the end of the sku and that will pull into Shipstation so at least for the fulfillment team, they can figure out what needs to be printed. For example our SKU's would read SQ2106714-WHT/S (white tee, size small), and -WHT/M for white tee, size medium, etc. I hope this helps any of you here with a simple workaround until the two systems are communicating variants the way they should. Link to comment
SeanHennessy Posted June 17, 2020 Share Posted June 17, 2020 We tried for months to get ShipStation to fully function with SquareSpace. We concluded that its just not a real option for anyone wanting a reasonable amount of automation. Many very basic features that it cant do properly and when brought to their attention they usually don't understand or have much interest in improving them. Our opinion is that its just a terrible option and we are in the process of dumping them. Link to comment
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