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ShipStation Problem

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Has anyone else encountered an issue with using the ShipStation extension not pulling product variants or images from the site? I've got support tickets out on both platforms, but they seem to be pointing the finger at each other rather than working on a fix for the last two weeks.

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  • 2 weeks later...
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  • 3 weeks later...

This is a known issue with Squarespace and Shipstation, but here's an easy workaround that's helped our shop.  In the SKU for the product, just add the variants at the end of the sku and that will pull into Shipstation so at least for the fulfillment team, they can figure out what needs to be printed.  For example our SKU's would read SQ2106714-WHT/S (white tee, size small), and -WHT/M for white tee, size medium, etc.  I hope this helps any of you here with a simple workaround until the two systems are communicating variants the way they should. 

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  • 1 month later...

We tried for months to get ShipStation to fully function with SquareSpace.  We concluded that its just not a real option for anyone wanting a reasonable amount of automation.  Many very basic features that it cant do properly and when brought to their attention they usually don't understand or have much interest in improving them.  Our opinion is that its just a terrible option and we are in the process of dumping them. 

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