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mackenziedesign

Need Pick Up In Store Only Option - Carona Virus Restaurant Restrictions

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Posted (edited)

Site URL: https://masondixonbakery.com

I need the ability to make a set of items as in store pickup only. We have limited items that can ship and we need to offer our bistro menu items before we face similar restrictions to NYC. Please make this an option in the commerce function to limit single items shipping options to “In store pickup up only”. This will seriously hurt our business without this option. 

Edited by mackenziedesign

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I'm with you mackenziedesign. The "New Normal" for many e-commerce sites (including the one I just built for my local farmers, who are offering pre-ordering of produce for no-touch local pick-up) is ALL about pick ups. It has virtually nothing to do with shipping.

The fact is, the way the Squarespace shopping cart has been configured up to now, we are stuck having to find ways to hide notes here and there on our sites, explaining why, when you get to the cart, you have to enter an address in a section called "Shipping" before you can complete your order for "Pick-up." The little trick for adding free pick up as a "Flat Rate" option via the Shipping settings is great, but when it's surrounded by a UX that implies all products must be shipping, people get spooked by all the follow up windows that include language alluding to where your order is going to "ship," and end up abandoning their carts or just skipping the online purchase and calling their order in.

Whaddaya say Squarespace? Anything in the works for adding an alternate default cart structure/behavior that specifies a Pick Up scenario instead of a Shipping scenario?

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Under the options, when you are posting a new product select "service" instead of product. Then it won't require a shipping address at checkout. 

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I have an online florist site with retail store also. All of our items can be delivered, but since covid-19, more and more customers would like to click and collect from our retail store. So all of our products need to have the ability to 'ship' or 'click and collect'. At present, we have had to add a shipping option of click and collect and charge the same 'delivery' fee as our cheapest option ($14), as SS auto defaults to the cheapest delivery option. We then have to refund the $14 fee on each click and collect order - it's so messy. If we select a zero $ fee, then EVERY customer takes this pre-selected option for delivery anywhere and then says well your site preselected that option - so even removal of preselected cheapest shipping otion would be better than the current process. We would LOVE the ability to drop in click and collect option separate to the shipping option on ALL items in our e commerce store.  Stay safe, Grant

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Just circling back on this topic to note that Shopify just released a feature this week that adds an option for configuring a tab in your store's cart so that shoppers can select Pick Up or Shipping, and finish their purchase with an experience tailored to their choice:

https://help.shopify.com/en/manual/sell-in-person/pos-classic/shopify-pos-from-admin/buy-online-pickup-in-store?utm_source=exacttarget&utm_medium=email&utm_campaign=retail-covid19-localpickup

Does anyone know if there is a more formal way to request this sort of update to the platform than simply posting in this forum and hoping someone notices? Or a way to sign up to be notified if/when it is released? Because I will definitely be the first to adopt!! Also glad to be on the beta test team!

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