Product Carousel & Slideshow UI and Navigation Arrows Missing on Mobile in 7.1

On 9/25/2020 at 2:55 PM, DavidLadipo said:

Did anyone succeed in finding a workaround to this problem?

Try adding to Home > Design > Custom CSS for product carousel

/* Product slide arrows control */
@media screen and (max-width:767px) {
.ProductItem-gallery-carousel-controls {
    display: flex !important;
}
/* arrows background */
.ProductItem-gallery-carousel-controls * {
    background: white;
}
.ProductItem-gallery-carousel-controls>div {
    justify-content: center !important;
}
}

Hi SimonOCarrigan, 

Thank you very much for your feedback about the behavior of v7.1 product item pages on mobile. I've forwarded it to the appropriate team. While we can't guarantee feature implementations, customer feedback is an important part of how we continue to improve our platform, so we appreciate your input. Going forward, I'd recommend contacting our Customer Support team for any feedback you have about the platform. As mentioned in the Forum Guidelines we don't usually track feature requests in this forum. 

I am having the same issue!

Hi simon! did you resolve this issue? im having the same issue and im at my wits end! any information greatly appreciated. thankyou in advance

Having the same issue. The nav arrows are there, they are outside of the page. The 1/4 indicator is too thin to be seen on most background. The force and length of a standard swipe is way too long for most users to intuitively understand that they scroll.

Squarespace, please FIX asap. Mobile is more important that desktop, and all your product effort has gone there.

10 hours ago, buyhistoricprints said:

Having the same issue. The nav arrows are there, they are outside of the page. The 1/4 indicator is too thin to be seen on most background. The force and length of a standard swipe is way too long for most users to intuitively understand that they scroll.

Squarespace, please FIX asap. Mobile is more important that desktop, and all your product effort has gone there.

Just did for two members. If you share link to product page, I can take a look

same issue here. Cannot get any sensible thing to happen with product item images displaying on mobile. 

To further this, the product item image options in the product items editor have no effect on what happens on mobile. No matter what you select it will always display as the broken carousel mentioned above. 

The second part of the issue is that the 'Mobile preview' does not actually have any bearing on what the site looks like on an actual mobile browser. For instance I have Lightbox selected but on mobile safari on my iPhone tapping on an image does absolutely nothing. I am having real issues with image cropping and a different display option than carousel on mobile would probably alleviate this. Thanks!

same issue

Same issue

I had same issue but I was able to RESOLVE it by creating a GIF from the images I wanted to show. It now looks like a slideshow 

https://www.analyticshacker.com/health-lifestyle/weight-loss-tracker-in-google-sheets-template

Same issue! 😞

Did anyone succeed in finding a workaround to this problem?

Perfect! @tuanphan Thank you 🙂

@SimonOCarrigan Yes indeed, it's a real thorn because as you point out, most customers view on mobile now. I only realized recently that many of my viewers weren't getting the important detail visuals because they (my self included) would not have intuitively known to 'slide' over. Will now try @tuanphan recommendation CSS.

Please help in developing new mobile shopping customization @SQUARESPACE

8 hours ago, Hort_and_Pott said:

@SimonOCarrigan Yes indeed, it's a real thorn because as you point out, most customers view on mobile now. I only realized recently that many of my viewers weren't getting the important detail visuals because they (my self included) would not have intuitively known to 'slide' over. Will now try @tuanphan recommendation CSS.

Please help in developing new mobile shopping customization @SQUARESPACE

 

@squarespace user is not admin. You can submit a feature request here.

@tuanphan Thanks for providing the code to show the arrows on the mobile carousel! Is there any way to make the indicators white? They disappear on product photos with a dark background. 

On 12/3/2020 at 1:15 PM, Chanceispainting said:

@tuanphan Thanks for providing the code to show the arrows on the mobile carousel! Is there any way to make the indicators white? They disappear on product photos with a dark background. 

 

Can you share link to a product? We can check easier

@tuanphan This code works perfectly on my site, I'm wondering if there is any way to change the colour of the arrows? My image background is white so the arrows aren't visible as they are white. 

Thanks! 

I’m also having this same issue. I added the arrows using that helpful code above, but the arrows are thin and black and don’t show up against the darker background of my photos.  Anyone have a coding solution to make these arrows thicker and white?

On 12/6/2020 at 6:04 PM, timbm said:

@tuanphan This code works perfectly on my site, I'm wondering if there is any way to change the colour of the arrows? My image background is white so the arrows aren't visible as they are white. 

Thanks! 

8 hours ago, gmoss said:

I’m also having this same issue. I added the arrows using that helpful code above, but the arrows are thin and black and don’t show up against the darker background of my photos.  Anyone have a coding solution to make these arrows thicker and white?

Can you share link to product in your question? We can check easier

@tuanphan Thanks so much the product link is https://www.aikoandco.com.au/shop/p/gsp37w5rtdf1ajnhurs23om7ms11y2 

passcode is   testpage

13 hours ago, tuanphan said:

 

Can you share link to product in your question? We can check easier

I'm such a newbie, I'm not sure how to share this..... my site is not yet live. And I'm not sure I'm comfortable posting a password to the backend here on this public forum. Help?

20 hours ago, gmoss said:

I'm such a newbie, I'm not sure how to share this..... my site is not yet live. And I'm not sure I'm comfortable posting a password to the backend here on this public forum. Help?

How to.

10 hours ago, tuanphan said:

How to.

Not clear on what was in this link. Looked like a lot of code. I tried to fix the issue by changing the word "white" in the code you provided above to "black" hoping it would change the color of the arrows, but it didn't work. The arrows remain thin and black, which doesn't show up against the dark background of my photos. I included a photo of what this looks like on my squarespace site. Any help is much appreciated with altering the code (to produce white arrows instead of black). Thanks again!!