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Iasantewaa

Importing my CSV is not working. Please Help!

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Site URL: http://www.shapelyevents.com/shop

Hello, please help! again.  I am to switch my site from squarespace 7.0 to 7.1.  In that I realize that I have to start from scratch.  I'm starting with my store and i'm trying to get my inventory from one site to another using the csv sheet as recommended.  I exported it from my current live squarespace store.   I HAVE NOT EDITED IT.  LEFT IT AS IS! When i try to import it on the new platform, 7.1, i'm getting an error message and nothing is changing.  I would hat to have to manually add all these items.  I dont understand why there's an error if I havent changed anything.  Things to note:

- I am still in my trial period.  I haven't made the site live as yet being that I wanted to build it then launch it when I can swap it out with the current one.  Is this a factor? because I'm also getting a pop up telling me that certain features are only available in a commerce plan but I would think I could be able to build out my store using the imported csv before I launch it.    

I've attached photos of my process and what I'm getting.   Someone...anyone...please help. 

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As per Squarespace’s support document:

If you're importing products to a different site, remove the values under Product IDand Variant ID, leaving the headers intact.

https://support.squarespace.com/hc/en-us/articles/360000694948-Exporting-products-to-a-csv#toc-re-importing-your-products


If you see an answer that was helpful please consider hitting the 121238226_Screenshot2019-11-02at14_53_39.png.0416997a5e856e0159fa1edbd624659e.png button on the right. 

Need help with your website or online store? Feel free to get in touch.

thompsonweb.design

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I'm having the exact same problem word-for-word.  I deleted all the values from the Product ID and Variant ID, but now I'm getting this error

Screen Shot 2020-05-02 at 12.08.24 PM.png

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On 2/20/2020 at 8:16 AM, Iasantewaa said:

solved! thanks!

 please walk me through how you solved your issue I'm still getting the error message for ID product column missing

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On 2/20/2020 at 1:22 AM, ThompsonWebDesign said:

As per Squarespace’s support document:

If you're importing products to a different site, remove the values under Product IDand Variant ID, leaving the headers intact.

https://support.squarespace.com/hc/en-us/articles/360000694948-Exporting-products-to-a-csv#toc-re-importing-your-products

Id love to have you walk me through this... I keep getting the error add product ID column. 

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On 5/2/2020 at 9:08 PM, jagnagra said:

I'm having the exact same problem word-for-word.  I deleted all the values from the Product ID and Variant ID, but now I'm getting this error

Screen Shot 2020-05-02 at 12.08.24 PM.png

i managed to solve this problem that you have, go to the imported excel file, and replace all the "product page" column, with the correct one. 

for example the real url of your page is (Enlish/poducts), in the excel file it would be (Englishproducts). correct that and it will work.

about the ''Product ID column is missing'', i am facing the same problem, and i have no idea how to solve it ! 

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Hey!

I had the same issue going from 7.0 to 7.1, my csv file that i uploaded kept giving me the same error.

It took them a day or so to get back to me so I highly recommend reaching out, they will send you an updated version of your old csv to upload

Heres what support said:

"So right now you're using the latest version ( 7.1) of our Product Page which comes with some changes and improvements.
With that it requires slight changes to the CSV file and specifically the Product Page column is required. Here you will want to add your Product Page's URL slug which is 'shop'.
This will ensure that your products are correctly added to your Product Page and I've attached your CSV file with this field filled out below so you can add this to your site."

Hope this helps in some way! - Nikki

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