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Additional Information Field in Donations Form


CityNet

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We have a custom form on our website for donors to give, and the additional information field includes info to which specific fund they want to give. However, when that donation is processed through Stripe, the additional information field is not reported. Thus, for our accountants to have knowledge of which fund the money should go to, they cannot see it in our Stripe reports. Any ideas as to how to get this additional information which is very important reported over to Stripe in all transactions?

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We have a custom form on our website for donors to give, and the additional information field includes info to which specific fund they want to give. However, when that donation is processed through S

We have exactly the same problem!  I wanted to also export all the information to a csv but the additional information doesn't download making my life very difficult.  Hopefully they will change it.

This is a huge problem for us too. I've asked squarespace and they say they submitted the request, but I don't expect a change. I wonder if there's a way to use curl and script the process of clicking

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  • 2 months later...

Without the additional fields, accounting is nearly impossible for our organization. When we receive a donation online, we enable the donor to choose where the funds are applied. This is the donation type field. Right now, the donation type field is only coming through in disparate email receipts (1 email per donor). We need it in a reportable format... I'm shocked that these fields are not in the donations csv file that Squarespace offers. 

Has anybody found creative ways to solve for this?

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  • 7 months later...

I have this same problem. We ran a GivingTuesday fundraising campaign and I had two additional questions asked of donors but cannot figure out how to access the donors' answers, other than in the email confirmation I received that a donation was made. Why aren't the answers to these fields included in the .csv file export of donations?

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  • 5 weeks later...
3 hours ago, LBennett said:

Add my name to the people who find this a giant pain! Please Squarespace-- you collect this info, please allow us to access it in the csv download!!!

You're going to have to create a ticket to customer care about this. They don't read and/or count requests posted here on the forums. 

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This is a huge problem for us too. I've asked squarespace and they say they submitted the request, but I don't expect a change. I wonder if there's a way to use curl and script the process of clicking each item in the donation list to view and grab the additional information?

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The additional field value is sent over in the confirmation email, I think we have to extract it from there (manually or via coding automation) while waiting for squarespace sort it out in their system

image.png.22efe6ec7fd86616fed6f07976618e39.png

Greeting, it's BaNgan from BeyondSpace, I am Squarespace dev focus on provide solutions to enhance feature that squarespace.com can't provide.
Feel free to check my current Squarespace Plugins Developement, Enable Pinch/Zoom on lightbox, 360 degree photo blockSortable Table from GSheet
If you find my answer fit your need, let's leave a like or upvote so others with the same issue can find their solution. Thank you

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