Form Submission emails not being received

Hi we manage a few sites, however on one domain form submission emails aren't being received. We have tried everything from white-listing domain etc we get the data sending to Google Sheets fine, however the email notification isn't coming through. 

Any others encountered form submission emails being blocked or not sent?

I believe I'm having the same problem. I've created a Newsletter block, with a Google Sheet as the storage option. Squarespace sends the information to the Google Sheet correctly, but Google doesn't send the notification email to me. I suspect it's because Google thinks I'm making the edit, rather than Squarespace, so it doesn't send the email.

I tried to get around this by creating a new Google account just for this purpose, but the same thing happens.

https://support.google.com/docs/answer/91588?co=GENIE.Platform%3DDesktop&hl=en 

Does anyone have any suggestions?

I gave mine a try, came thru to my gmail.com address just fine. Did you say some gmail addresses are working okay?

Did you get an answer to this? I am having the same issue and I'm checking all over my GMAIL account and there is no notification sent.

I have the same problem. Tried various e-mail addresses and the submitted form does not arrive at my gmail. Did anyone find resolution?

I ended up contacting Squarespace support.  They had blocked our email for some reason as a possible scam email.   They manually unblocked it and the forms started working.  I think they are still working but haven't checked recently.

Hi,

I am also having this issue. Have now had multiple new clients (that thankfully have reached out via other means) saying they completed the form but I never received it.

Yes, I have checked, spam, junk etc I have also had friends complete form, have completed it myself etc and it has worked everytime.

I have then checked my analytics and cross referenced the 'form submissions' I have received and they do not match up, so there is direct evidence that forms are being submitted and they are not reaching my email.

Help?

This is obviously hurting my business and I've had to put an apology on the 'form submission acknowledgement' saying  'this form doesn't always work'. Urgh.

Your recipient email might be blocked in square space for some reason.

That happened to me. I got in contact with them via web chat and they solved it in 3 minutes.

https://support.squarespace.com

Hope it helps.

What is happening here with this? Just tested my clients button which was set up to go to email, but instead goes to Google/gmail login???? https://www.google.com/intl/en-GB/gmail/about/#

I am now wondering how much money we have wasted on advertising. Please help.

Site URL: https://www.47woolshedroad.com.au

Hi,

My contact us page is not sending back to my email address stay@47woolshedroad.com.au when it is submitted. It is linked to Google Drive and email address is correct. I have checked all junk and spam emails but I can not find out why or where it is going.

Also on the same page, how can I make the tick box permanently ON to receive offers and discounts etc that is on my contact us page, therefore requiring guests to unclick if they don't want to receive it. 

Thanks,

Adam

Thanks. Must be an email configuration as my Gmail testing works fine, for the life of me I can't seem to fix it!

Site URL: http://www.bystoy.no

Hello! 

I got a "Submitting-form" on my page, so people can submit a tip or feedback. But I dont recieve the feedback or tip in my mail. 

What is wrong? 

 

Same thing has just happened to me. Who knows how long I haven’t been receiving enquiry 😰.